Customer Service Executive

V GIAO HNG NHANH

Giao Hng Nhanh (GHN) l mt trong nhng doanh nghip logistics hng u ti Vit Nam - t tin cung cp dch v vt tri: 'THNG MINH HN, NHANH HN, CHI PH TT HN', h tr hng triu doanh nghip ti u ha v to ra hng nghn vic lm cho ngi dn Vit Nam.

c thnh lp vi s mnh cch mng ha ngnh logistics v nh hng pht trin da trn nn tng cng ngh, GHN khng ngng ng dng cc gii php cng ngh tin tin trn mi n hng - nhm tinh gn quy trnh vn hnh, nng cao hiu sut giao nhn v mang li tri nghim dch v nhanh chng, an ton, hiu qu cho mi i tng Khch hng - t Sn thng mi in t, Nh bn l n Ngi tiu dng c nhn.

S hu mng li ph rng khp 34 tnh thnh v chin lc i mi lin tc cng h thng c s h tng vng chc, GHN v ang khng nh v th tin phong trong lnh vc Thng mi in t v logistics - mt ngnh ang tng trng mnh m ti Vit Nam.

M T CNG VIC

Tip nhn v trc tip x l tt c cc yu cu t Khch Hng ang chm sc (n hng tr, i thng tin, COD, mt thiu hng, hng h hng...) (T trng cng vic: 90%)

• Tip nhn, h tr v gii quyt cc yu cu v khiu ni t khch hng theo ng quy trnh, quy nh v chnh sch Cng ty nhm mang li s hi lng cho khch hng.
• Xc nh nguyn nhn, s c, hng x l, bin php khc phc nhm gp phn ci thin dch v

Thng k cc ng gp kin ca Khch Hng (T trng cng vic: 10%)

• Ghi nhn cc gp t Khch Hng phi hp vi Account/Sale ci thin quy trnh, h thng, dch v...
• Tu theo tnh cht cng vic v tnh hnh kinh doanh, sn sng nhn phn cng v nhim v mi t Qun l trc tip.

YU CU CNG VIC

Kin Thc

• C kin thc v dch v khch hng v chm sc khch hng
• Vi tnh: thng tho Microsoft Word, Excel.
• C kh nng thng lng vi Khch Hng

K Nng

• K nng giao tip qua in thoi, th in t (bit lng nghe, nm bt c vn ca khch hng, trnh by ngn gn nhng , khng ngt li khch hng, th hin s thn thin)
• K nng vit v tr li bng vn bn, th in t.
• K nng m phn, thng lng
• K nng qun l cng vic theo k hoch v thi gian mt cch hiu qu.

Kinh Nghim Lm Vic

• Ti thiu 1 nm kinh nghim v tr CSKH

Khc

• C laptop c nhn lm vic
• Thi gian lm vic: 6 ngy/tun

PHC LI

• ng bo him full lng.
• Lng thng 13.
• Thng hiu qu cng vic.
• Review lng 1 ln/nm.
• Bo him sc khe c nhn.
• Tham gia khm sc khe nh k hng nm.
• Ngh php: 12 ngy/nm

THNG TIN KHC

• H Ni: To nh Mipec, Ty Sn, ng a, H Ni