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Shopee

CRM Campaign Operations (Shopee)

Shopee
Vietnam
Fresher
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  • Posted 8 days ago
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Job Description

Job Description:

  • Coordinate with CRM Campaign Management team and local teams across markets to ensure timely and accurate implementation of CRM campaigns, supporting a smooth user experience and effective campaign performance.
  • Communicate effectively with local teams across markets, request accurate input, and manage submission timelines to avoid delays in campaign execution.
  • Execute CRM campaigns using marketing automation platform
    • Understand campaign briefs and test plans, and translate them into detailed requirements and campaign design for setup on the automation platform.
    • Manage the creation and updates of CRM communication channels such as emails, in-app push notifications, Whatsapp messages.
    • Quality assurance of the campaign setup to ensure campaign accuracy before launch.
  • Monitor campaign delivery in a timely manner and proactively identify any issues.
  • Perform intermediate troubleshooting on issues related to delivery
    • Investigate the issue and identify potential root causes
    • Raise ticket for further investigation and follow up closely until resolution
    • Communicate the outcome of troubleshooting and propose next steps
  • Coordinate with Product team to conduct UAT Test for CRM Platform features
  • Actively identify opportunities to improve operational efficiency in campaign setup and workflow processes.

Requirements:

  • Bachelor's degree in any field data-related backgrounds are a plus. Fresh graduates are welcome to apply.
  • Excellent organizational and time management skills. Ability to manage multiple campaigns simultaneously and meet deadlines.
  • Strong attention to detail
  • Strong Logical thinking and problem-solving skills
  • Solid communication skills - able to communicate professionally in English
  • Ability to work collaboratively in a fast-paced, cross-functional team environment.
  • Familiarity with marketing automation tools (e.g. Salesforce, Adobe) is a plus
  • Proficiency in Google Sheets/Excel is preferred
  • Able to work on weekends/holidays (when required)

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Marketing
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 134127531

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Last Updated: 10-12-2025 02:21:12 PM
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