Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Responsibilities
Strategic Planning & Development
- Develop annual business plans and allocate targets to departments within the division
- Establish and manage the departmental budget, ensuring financial efficiency.
- Oversee the development of overall business strategies based on current market analysis and future trend forecasting.
Team Management & Development
- Recruit, train, coach, and develop the skills of the team under management.
- Monitor departmental processes and propose adjustments when necessary
- Promote a customer-centric culture and a strong sales mindset within the team.
- Maintain effective collaboration across departments.
Execution & Collaboration
- Review and approve tour programs before quoting to ensure alignment with customer needs and competitiveness in bidding.
- Meet and maintain relationships with key corporate clients.
- Monitor business strategies, contracts, and performance indicators such as revenue and profit targets.
- Approve credit terms and pricing proposals to maximize gross profit, conversion rate, and customer satisfaction.
- Review and approve contracts, ensuring service quality meets the agreed terms.
- Coordinate with the accounting department on debt collection and payment follow-ups.
- Monitor the progress of new client acquisition, current customer care, and customer retention to increase loyalty.
- Manage the sales departments plans for customer visits, sales calls, and new client development.
- Oversee the management of the customer and market database system; organize data analysis to support business planning.
- Collaborate closely with the Marketing Department to execute promotional campaigns and generate leads.
- Prepare regular reports and perform other duties as assigned by the Board of Directors.
Qualifications
- University degree or higher (Bachelors or Masters degree)
- Fluent in English
- At least 5 years of senior management experience in the travel business sector, with strong strategic thinking
- In-depth knowledge of the domestic and international MICE market (Meetings, Incentives, Conferences, and Exhibitions)
