Client Service Manager

BA3 is entering our next stage of growth.

We've been building an AI Commerce platform for Southeast Asia, helping brands turn fragmented e-commerce data into faster, more actionable decisions.

Now, we're looking for a Client Service Manager who can grow with the business — someone who understands e-commerce deeply, can own client relationships, and wants to help build something from an early stage.

You'll work across clients, e-commerce, data, product and business growth.

What you'll do

• Own relationships with BA3 clients and become their trusted business partner.
• Understand their e-commerce performance, challenges and priorities.
• Turn data and insights into clear recommendations and next actions.
• Lead onboarding, business reviews, presentations and client communication.
• Work closely with Product & Data teams to turn client feedback into better solutions.
• Identify opportunities to grow accounts, upsell and develop new business.
• Help us build the client service model as BA3 scales.

We're looking for someone with

• Strong experience in e-commerce / digital commerce / marketplaces.
• Hands-on understanding of Shopee, Lazada, TikTok Shop or similar platforms.
• Experience in Client Service, Account Management, E-commerce or related roles.
• Strong presentation, communication and stakeholder-management skills.
• Commercial thinking and comfort working with data.

Most importantly, we want someone who is eager to build and grow the business — not simply manage existing accounts.

BA3 is still early. Things will move fast, roles will evolve, and there is a lot to build.

For the right person, this can grow far beyond a traditional Client Service Manager role.

Ho Chi Minh City

Full-time

Interested DM me or send your profile to [[Confidential Information]].