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Shopee

Associate, Customer Intelligence - Credit, ShopeePay

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  • Posted 19 hours ago
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Job Description

Market Intelligence & Competitive Analysis

  • Support data-driven market and competitor studies to identify trends, opportunities, risks, and disruptors.
  • Analyze market size, growth, share, macroeconomic indicators, and regulatory impact.
  • Track competitors monthly pricing, products, features, communication, marketing campaigns.

Quantitative Research (Core Focus)

  • Prepare the research design, set up, and organize execution of quantitative studies (online surveys, trackers, segmentation).
  • Analyze quantitative data and translate findings into clear, actionable insights.
  • Proficient in quantitative tools (SPSS preferred) and familiar with survey platforms (Qualtrics, Survey Gizmo/ Alchemer preferred).

Qualitative Research (Supportive)

  • Support qualitative research end-to-end: brief intake, proposal drafting, and coordination with external agency.
  • Assist in synthesizing themes and qualitative insights.

Data Analysis & Reporting

  • Support data analysis using analytics tools to generate structured insights.
  • Prepare clear reports and presentations for internal stakeholders.
  • Ensure data accuracy, consistency, and reliability.

Cross-functional Collaboration

  • Work closely with product, marketing, sales, and external agencies to support insight-driven decisions.
  • Learn and adapt research approaches based on evolving business needs.

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About Company

Job ID: 137015131