Associate CS Improvement Project Management - Operations, Shopee
Associate CS Improvement Project Management - Operations, Shopee
Shopee2-4 Years
- Posted 15 days ago
- Be among the first 10 applicants
Job Description
Job Description
1/ Process Excellence
1/ Process Excellence
- Follow Shopee's document standards and tools to build Standard Operating Procedures and visualize process diagrams.
- Review process and identify pain points, eliminate waste for cost optimization and productivity improvement.
- Standardize and align with industry and function-leading best practices locally and regionally where applicable.
- Ensure control points are in place for quality and risk management.
- Able to perform data analysis and provide insights that support decision making and process performance reporting.
- Identify automation opportunities and coordinate with related stakeholders across Ops and company-wide and Product for business requirements and possible operational, cost and user experience impact.
- Responsible for managing the assigned improvement projects through its full life cycle including planning (analyses of data to find the root cause & propose improvements), implementation, internal and external communication with appropriate Project and Change Management frameworks.
- Ensure success criteria are clearly defined and closely monitored.
- Control the assigned resources and manage the unique project constraints to achieve project objectives.
- Evaluate and generate project performance report for celebration and lessons learnt.
- At least 2-3 years of work experience in a fast-paced environment; preferably with Project Management or similar experiences.
- Ability to quickly assimilate to new knowledge and continuous improvement mindset.
- Strong organizing and structuring skills with attention to detail.
- Strong analytical skills and advanced with Excel.
- Comfortable working with multiple projects and managing stakeholders expectations.
- Excellent in written and verbal communication skills (both Vietnamese and English).
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Key Skills
About Company
Skills:
Automation, Excel, Data Analysis, Project Management