Associate Account Manager (Social Outreach)

Hepmil Creators Network (HCN) is looking for an Associate Account Manager to join our growing team in Vietnam.

You will be responsible for managing client relationships and driving the end-to-end execution of integrated campaigns across Social Outreach, Influencer Marketing, BTL, Social Media and IMC. We're looking for someone who understands agency life, can turn client briefs into actionable campaign plans, and confidently coordinate with internal teams, creators, vendors and partners to deliver impactful work.

• Manage day-to-day relationships with assigned clients, understand their business needs, campaign objectives and expectations, and ensure clear communication throughout the project.
• Receive and analyze client briefs, translate business and marketing objectives into clear campaign directions, timelines, deliverables and execution plans.
• Manage end-to-end campaigns across Social Outreach, Influencer/KOL/KOC Marketing, BTL, Social Media and integrated IMC activities, from planning and preparation to execution and reporting.
• Work closely with Strategy, Creative, Content, Influencer Partnership/Creator and Production teams to develop campaign ideas and ensure smooth execution across different touchpoints.
• Support creator/KOL/KOC mapping and selection based on target audience, brand positioning, content direction and campaign objectives.
• Coordinate campaign execution across creators, social platforms, offline activations and other relevant channels while ensuring consistency in key messages and brand guidelines.
• Manage project timelines, budgets, deliverables and campaign quality; proactively identify potential issues and work with relevant stakeholders to resolve them.
• Develop client proposals, quotations, campaign decks and presentations; support pitching and new business opportunities when required.
• Monitor campaign performance against agreed KPIs, consolidate campaign results and provide recommendations for optimization and future campaigns.
• Stay updated on social media, influencer marketing, social commerce, BTL and consumer trends, particularly trends relevant to Gen Z and Millennial audiences.
• Support and guide junior Account team members where required and contribute to improving overall team collaboration and account operations.

• 3–5 years of experience in Account Management, preferably within Creative, Digital, Social, Influencer Marketing, BTL/Activation, IMC agencies or MCNs.
• Hands-on experience managing Social Outreach, Influencer/KOL/KOC, BTL and/or integrated marketing campaigns.
• Good understanding of social media platforms, creator ecosystems and digital consumer behavior.
• Able to understand the bigger campaign picture while remaining detail-oriented in execution.
• Strong client servicing, communication, negotiation and stakeholder management skills.
• Good project management skills with the ability to manage multiple clients and campaigns simultaneously.
• Comfortable working with cross-functional teams including Strategy, Creative, Content, Production and Creator/Influencer teams.
• Good presentation and proposal-development skills; able to communicate ideas clearly to both clients and internal teams.
• Good command of English and Vietnamese.
• Proactive, responsible and comfortable working in a fast-paced agency environment.

• Gross salary + super competitive commission
• Flexible working hours: 09:00 – 18:00 | Work from home every Friday
• 100% salary during probation
• Full insurance in accordance with company policy and applicable regulations
• 21 days Annual Leave, 14 days Sick Leave & 60 days Hospitalization Leave
• Company laptop provided
• 13th-month salary and Labor Union bonuses/gifts for holidays, birthday and Tet
• Team bonding meals, company trips and annual health check