Vietnam Hotel Operations Manager

Job Responsibilities

1.Strategic Oversight:

• Develop and implement operational strategies for hotels nationwide, ensuring alignment with company goals and brand standards.
• Oversee the opening of new properties and the integration of new acquisitions.

2.Business Management:

• Monitor and evaluate the performance of all hotels in the country to ensure compliance with operational, financial, and quality standards.
• Enforce standardized operating procedures across all properties.

3.Financial Execution:

• Set and manage budgets for each hotel as well as for the country as a whole.
• Analyze financial statements and reports to identify trends, variances, and opportunities for improvement.
• Optimize revenue streams, control costs, and enhance profitability.

4.Staff Leadership:

• Recruit, train, and develop hotel General Managers and other key leadership roles.
• Conduct regular performance evaluations, providing coaching and professional development opportunities.
• Foster a culture of collaboration and high performance across all hotels.

5.Guest Satisfaction:

• Ensure high levels of guest satisfaction by maintaining quality service standards and promptly addressing issues or complaints.
• Implement and monitor guest feedback systems to drive continuous improvement.

6.Compliance and Safety:

• Ensure all hotels comply with local, regional, and national regulations, including health, safety, and labor laws.
• Implement and enforce safety and security protocols at all properties.

7.Brand Standards:

• Ensure all hotels adhere to brand standards and guidelines.
• Conduct regular audits and inspections to maintain quality and consistency.

8.Market Analysis & Reporting:

• Conduct market research to identify trends, competitor activities, and opportunities for expansion.
• Develop and implement strategies to enhance the brands influence and market share in the country.

9.Stakeholder Management:

• Build and maintain relationships with key stakeholders, including owners, investors, suppliers, and local authorities.
• Represent the company at industry events and forums.

10.Reporting & Communication:

• Report on national business performance to senior company management.
• Effectively communicate company directives and plans to hotel management teams.

Qualifications

1. Bachelors degree or above, any major;
2. Prior hotel operations experience preferred;
3. Strong ability to learn quickly, clear thinking, and solid logical analysis skills;
4. Ability to work independently, accept challenges, and perform under target pressure;
5. Excellent communication, interpersonal, organizational, and teamwork skills, with a willingness to take on challenges;
6. Proficiency in Vietnamese + English/Chinese.