Benefits
- Salary range: 16.000.000 - 22.000.000 VND gross/month
- 100% salary during the probationary period.
- 90% contribution of the gross salary to social insurance.
- An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
- 20 days leave/year (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided.
- Activities: Birthday party, Employee engagement activities.
Requirements:
- Open for Freshers & Tech/Customer Service background
- Good English Communication (equivalent to IELTS 6.5 or higher).
- Outstanding customer service skills, emphasizing empathy, patience, and active listening.
- Passion for technology and a desire to learn and grow within the IT industry.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Adaptability and flexibility to work in a fast-paced environment.
Working location: Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City, Vietnam
Shift Availability: 5 shifts per week, and 2 flexible days off
Responsibilities:
- Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue.
- Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
