Customer Support Specialist

inDriver is an international ride-hailing service headquartered in Mountain View, CA. inDriver app&aposs downloads exceed 150M, we are operating in more than 600+ cities in 45 countries.

We are expanding our presence in Southeast Asia, and now were looking for a Customer Service Specialist who will join our Customer Service department!

This position is based in Ho Chi Minh City, Vietnam

Please notice that CVs in English will be considered primarily.

We are increasing our team and right now were looking for ambition person who wants to start his career in a rapidly growing IT-company.

What you will do:

• Handle multiple conversations (chats/calls/emails) simultaneously with customers.
• Respond to customer inquiries in a timely and professional manner.
• Document customer interactions and update customer records.
• Follow up on unresolved issues to ensure satisfactory resolution.
• To exceed customers expectations in terms of customer service & accurate information.

What we expect from you:

• Digital literacy Data entry & Writing skills Google products knowledge: Google Sheets, Google Docs)
• Product knowledge on E Hailing, Product & Services, Travel/ Couriers Competent verbal and written communication.
• Good language speaker (depending on the supported country)
• Typing skills (min. 100 words per minute)
• Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)

Working terms:

• 14 714 000 VND gross basic salary
• Unlimited opportunities for professional and career growth;
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry;
• Initial training;
• Working hours: 2/2 shift work

We offer you all the conditions for professional and personal growth with a rapidly growing tech company.

Your resume will be considered within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.

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