Technical Support Engineer

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• Provide L2 support for enterprise network incidents, requests, and changes.

• Configure, maintain, and troubleshoot LAN/WAN environments.

• Manage routing and switching infrastructure across multiple sites.

• Support and administer firewall platforms such as Palo Alto, Fortinet, or Cisco Firepower.

• Manage wireless networks including Cisco, Aruba, or Meraki solutions.

• Monitor network performance and proactively address issues.

• Perform firmware upgrades, patching, and configuration backups.

• Participate in network implementation, migration, and optimization projects.

• Create and maintain network documentation and operational procedures.

• Work with vendors and internal teams to resolve complex network issues.

• Strong hands-on experience with:

• Routing (BGP, OSPF, EIGRP)

• Switching (VLANs, STP, EtherChannel, VxLAN preferred)

• Firewalls (Palo Alto, Fortinet, Cisco Firepower)

• Wireless (Cisco, Aruba, Meraki)

• Solid understanding of TCP/IP, DNS, DHCP, NAT, VPN, and QoS.

• Experience with network monitoring and troubleshooting tools.

• Knowledge of network security best practices.

• Excellent communication and customer-facing skills.

• CCNA / CCNP

• PCNSA / PCNSE

• Aruba ACMP

• Fortinet NSE

• Exposure to SD-WAN

• Network Automation (Python, Ansible)

• Cloud networking (AWS/Azure)

• NAC solutions (Cisco ISE, ClearPass)