Technical Service Engineer (Casting, Laser Machine)

More than 25 years of establishment and development, DC Technologies (founded in 2000) and PMAC (founded in 2020) are leading companies providing comprehensive solutions for the jewelry and precious metal manufacturing sectors as well as various industrial industries manufacturing industries. Our expertise covers technology, machinery, equipment, supplies and electroplating chemicals in the Indochina region.

We are currently recruiting for the position of Technical Service Engineer (Casting, Laser Machine) to support the company. Below are the details of the position:

A. RESPONSIBILITIES

1. Technical Service & Support

• Install, commission, and hand over machines and technologies at customer sites

• Perform warranty services, preventive maintenance, and repairs when required

• Diagnose technical issues, identify root causes, and provide effective solutions

• Monitor and ensure all issues are resolved within committed timelines

2. Customer Support & Relationship

• Receive and clarify customer requirements and issues

• Provide appropriate technical solutions to enhance customer satisfaction

• Build and maintain long-term relationships with customers

• Collaborate with the Service Manager to ensure service quality

3. Reporting & System

• Report service results and equipment status after each service visit

• Update and maintain accurate information in ERP/CRM systems

• Collect market insights, customer needs, and competitor information

4. Sales Support (Plus)

• Recommend suitable products/services to the Sales team

• Support technical sales activities when required

• Achieve individual/team service targets

B. REQUIREMENTS

• Bachelor's or College degree in Mechanical Engineering, Electrical/Electronics, Automation, or related fields

• Minimum 1 year in technical service

• Hands-on experience in operating and repairing precision machinery, automation equipment, or technical software, including: Casting technologies, Laser, prototyping

• Good communication in English

C. JOB BENEFITS: 

• Range salary: 12 - 18 M gross, 6-month performance evaluation, clear career advancement opportunities; 13th-month salary, holiday & performance-based bonuses (based on company results and individual achievements).

• Full insurance coverage: Social, Health & Unemployment Insurance in accordance with labor law (contribution based on 70% of total salary).

• Career development & learning: Exposure to senior leaders and industry networks; opportunities to participate in digital transformation and ERP projects; continuous training and skill development programs. 

• Positive culture: Young, dynamic, professional working environment with supportive managers and Board of Directors.

• Company activities: Annual company trips, team building, volunteering programs, internal events and Year-End Party.

D. GENERAL INFORMATION: 

• Working hours: Monday to Friday (from 8:00 AM to 5:30 PM) and Saturday morning (from 8:00 AM to 12:00 PM) 

• Company address: 4th Floor, HUTECH Building, D1 Street, High-Tech Park, Tang Nhon Phu Ward, HCMC

Please feel free to DM me or contact me via: [Confidential Information] / 0386 313 908 (Ms. Huyền)