Tech Support HN & HCM (HSK5-6 Advanced Chinese, Open to Fresher, Up to 24M)

• 8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City
• 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

REQUIREMENTS:

• Advanced Mandarin Chinese proficiency (spoken and written). HSK 5 or above is preferred
• Open to freshers and candidates from non-technical backgrounds.
• Good communication skills, able to explain information clearly and professionally.
• Customer-oriented mindset with a positive and supportive attitude.

• Prior experience in customer service or customer support is a plus.
• Bachelors in computer science, Engineering, or a related field.
• Basic skills (reading and understanding) of English documents.

• 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
• May include holiday and Tet shifts as assigned; allowances provided under labour law

• Competitive Salary: Up to 24M Gross
• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• An employee who works at night (10PM-6AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full working equipment will be provided Annual Health Checkup

Send your CV to: [Confidential Information]