Tech Support (Dayshift, Fluent English, Offer upto 22mil)

Benefits:

• Salary range: 16.000.000 - 22.000.000 VND gross/month
• 100% salary during the probationary period.
• 90% contribution of the gross salary to social insurance.
• An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
• 20 days leave/year (12 days of annual leave and 8 days of sick leave)
• Full working equipment will be provided.
• Activities: Birthday party, Employee engagement activities.

Requirements:

• Open for Freshers & Tech/Customer Service background
• Good English Communication (equivalent to IELTS 6.5 or higher).
• Outstanding customer service skills, emphasizing empathy, patience, and active listening.
• Passion for technology and a desire to learn and grow within the IT industry.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and flexibility to work in a fast-paced environment.

Shift Availability: 5 shifts per week, and 2 flexible days off

Responsibilities:

• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue.
• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.