Support Associate

Company Description EON TECH (EONSR) is an AI-native business operations firm that helps enterprises use AI securely, responsibly, and at scale. As an OpenAI Select Partner with certified capabilities in Google Cloud, Google Marketing Platform, and Microsoft technologies, the company combines AI, cloud, data, and operational expertise to transform how organizations work and make decisions. EON TECH focuses on turning complex technology into practical solutions that deliver lasting business advantages. Team members collaborate at the intersection of advanced technology and real-world business needs, contributing to meaningful, future-focused innovation.

Role Description The Support Associate internship is an on-site role based in Ho Chi Minh City, Vietnam. The intern will assist in providing day-to-day technical and operational support to internal teams and clients, including handling support requests, troubleshooting basic issues, and escalating complex problems to senior staff. Responsibilities include documenting support interactions, updating knowledge bases, and communicating clearly with users to ensure timely resolution of queries. The Support Associate will collaborate with colleagues across functions, learn support best practices in an AI-focused environment, and contribute to continuous improvement of support processes. This role is designed to offer hands-on experience for individuals interested in technology-enabled business operations and customer support.

Qualifications

• Experience or strong interest in support roles, including working as or alongside Support Workers in a service-oriented environment.
• Strong interpersonal skills, with the ability to build positive working relationships and collaborate effectively within diverse teams.
• Awareness of safeguarding principles and commitment to responsible, ethical practices when interacting with colleagues and clients.
• Clear and professional communication skills, both verbal and written, with the ability to explain technical or operational issues in accessible language.
• Foundational technical support skills, including basic troubleshooting, issue tracking, and use of support tools or ticketing systems.
• Attention to detail and strong organizational skills, with the ability to manage multiple tasks and follow established procedures.
• Interest in AI, cloud, or digital technologies and willingness to learn in a fast-evolving environment.
• Currently enrolled in or recently graduated from a relevant program (e.g., Information Technology, Business, Communications) is preferred.