Strategic Account Sales Manager (MNC/ Attractive package)

Key Account Manager is responsible for developing and maintaining long-term relationships with the Company's key customers, with the objective of promoting the Company's products, expanding market share, and ensuring sustained business growth. The incumbent shall work in close collaboration with internal departments, including Quality Assurance and Technical Support, to ensure the effective resolution of technical matters and the delivery of a high standard of customer service.

Key Duties and Responsibilities

• Promote the Company's products to new and existing customers through the application of professional selling skills and the cultivation of relationships across all levels within target customer organizations.
• Maintain a thorough and current understanding of the Company's product portfolio and sales process.
• Coordinate closely with the Quality Assurance and Technical Support team to identify, escalate, and resolve technical issues raised by customers in a timely manner.
• Develop and execute account strategies that align with the Company's broader commercial objectives, rather than focusing solely on individual account outcomes.
• Manage and grow large accounts and project-based sales, ensuring consistent achievement of revenue and relationship targets.
• Prepare and present periodic account reviews, sales reports, and forecasts to management as required.
• Undertake such other duties as may reasonably be assigned from time to time, commensurate with the seniority and scope of the role.

Qualifications and Experience

• Diploma or Bachelor's Degree in Business Studies, Business Administration, Management, or an equivalent qualification.
• Full professional proficiency in both Chinese and English, written and spoken.
• Prior experience within the Apparel, Footwear, Packaging, Chemicals, Ink, Labels, Digital Printing, Die Cutting, or Manufacturing industries is preferred.
• Demonstrated experience in handling large accounts and/or project sales.

Key Skills and Competencies

• Demonstrated scalability, being the ability to perform effectively and consistently under increased or expanding scope of responsibility.
• Strong capability in building and sustaining long-term client relationships.
• A strategic sales mindset, with the ability to evaluate opportunities from a company-wide commercial perspective rather than from an individual account perspective alone.

职位目的

大客户经理负责与公司重要客户建立并维护长期合作关系,致力于推广公司产品、拓展市场份额,并确保业务持续增长。任职者须与内部部门(包括品质保证及技术支持部门)密切协作,确保及时有效地解决技术问题,并提供高标准的客户服务。

主要职责

• 通过运用专业销售技巧,并在目标客户组织内各层级建立良好关系,向新老客户推广公司产品。
• 全面且持续了解公司的产品组合及销售流程。
• 与品质保证及技术支持团队密切协调,及时识别、上报并解决客户提出的技术问题。
• 制定并执行与公司整体商业目标一致的客户策略,而非仅着眼于单一客户的成果。
• 管理并拓展大客户及项目型业务,持续达成营收及客户关系目标。
• 按要求定期向管理层提交客户回顾报告、销售报告及预测。
• 根据职位的资深程度及工作范围,合理承担其他可能不时指派的职责。

任职资格及经验

• 具备商业研究、工商管理、管理学或同等学科的专科或学士学位。
• 具备良好的中英文书面及口语沟通能力。
• 具备服饰、鞋业、包装、化工、油墨、标签、数码印刷、模切或制造业相关工作经验者优先考虑。
• 具备处理大客户及/或项目型销售的实际经验。

核心技能与素质

• 具备可扩展性(Scalability),即能够在职责范围扩大或增加的情况下持续有效地履职。
• 具备建立并维系长期客户关系的能力。
• 具备战略性销售思维,能够从公司整体商业角度而非单一客户角度评估机会。

声明

本职位说明书旨在概述该职位的主要职责及任职要求,并非详尽无遗的职责清单。公司保留根据业务需要修订本职位说明书的权利。