SOC Engineer (Senior)

About ST Engineering Vietnam (VCC)

ST Engineering is a leading global technology, defense, and engineering conglomerate headquartered in Singapore. Established in 1997, the company has grown into a powerhouse, offering innovative solutions across aerospace, defense, urban solutions, and satellite communications. With a strong presence in over 50 cities worldwide, ST Engineering delivers cutting-edge technologies to industries such as aerospace, defense, and smart cities. The company is committed to creating sustainable solutions that address both current and future challenges. Backed by a dedicated workforce, ST Engineering continues to lead in providing mission-critical systems and services to customers around the world.

Visit us at: https://www.stengg.com/

Responsibilities

Service Delivery & Continuous Improvement

• Ensure cybersecurity services are delivered in line with defined SLAs and KPIs.
• Drive continuous improvement in SOC processes, tools, and service quality.
• Collaborate with internal technical teams to support customer onboarding and ongoing operations.

Customer Engagement & Escalation Management

• Serve as the senior escalation point for clients, ensuring timely and effective issue resolution.
• Build trusted relationships with clients by understanding business objectives and aligning cybersecurity services accordingly.
• Proactively manage customer risks and identify opportunities to enhance service value.

Reporting & Stakeholder Communication

• Provide regular operational and risk updates to senior management.
• Analyse incident trends, customer feedback, and service metrics to inform improvements.
• Contribute insights to enhance SOC capabilities, tools, and service offerings.

Technical & Professional Requirements

• Proven experience handling escalated security incidents in a SOC environment.
• Strong working knowledge of SIEM platforms, threat intelligence, IDS/IPS, firewalls, and malware detection technologies.
• Solid understanding of cybersecurity frameworks and standards, including MITRE ATT&CK and NIST.
• Strong analytical, problem-solving, and decision-making skills with the ability to perform under pressure.
• Willingness to work in a 24/7 SOC environment.

Requirements

• Very strong English communication with multiple stakeholders
• Minimum 5 years of experience in SOC cybersecurity service delivery.
• Proficient hands-on experience with Security Consultant with multiple vendors of SOC Solution.
• Professional certifications such as CISA, or CISM (optional).
• Bachelor's degree in Cyber Security, Information Security, or a related discipline; a Master's degree is an advantage.

Why You'll Love Working Here

• 14 days Annual leaves + 3 Sick leaves
• Private Health Insurance
• Annual Salary Review
• Performance Bonus
• 100% salary in probation period
• Free LinkedIn Learning Account
• Company Events & Team Building