Job Description:
Service Delivery & End-User Support
- Handle joiner/mover/leaver processes, device imaging, and access provisioning.
Infrastructure Operations
- Support office/site networks (LAN/WAN/Wi-Fi/VPN) and endpoint management (MDM/patching).
- Assist with identity & access (AD/Azure AD/Okta/SSO), printers, and meeting room tech.
Monitoring, Incident & Problem Management
- Proactively monitor health dashboards run playbooks
- Conduct RCAs, track problem records, and prevent repeat incidents.
Change, Projects & Rollouts
- Partner with cross-functional teams to land new tools and process improvements.
Governance, Security & Compliance
- Enforce corporate IT policies/standards support audits and access reviews.
- Keep documentation/runbooks/KB articles current and accurate.
Asset Management
- Maintain accurate inventory/CMDB for devices, licenses, and spares.
Stakeholder Communication
- Provide timely updates on service status, risks, and deliverables to business owners.
Requirements:
- Education: Diploma/Bachelor in Computer Science, Information Technology, or related.
- Experience: 23 years in IT Operations/Service Delivery in a medium-to-large organization.
- Technical Skills (hands-on):
- Windows & macOS support basic Linux exposure a plus.
- Identity & collaboration platforms (AD/Azure AD/Okta O365/Google Workspace).
- ITSM tools (e.g., ServiceNow/Jira) basic scripting (PowerShell/Python) is an advantage.
- Core Competencies:
- Strong ownership, prioritization, and time management in fast-paced environments.
- Clear communication and stakeholder management vendor coordination.
- Analytical/problem-solving mindset results oriented high attention to detail.
- Language: Excellent Vietnamese and professional English (spoken & written).
- Nice to Have (Preferred): ITIL Foundation, CCNA, AZ-104/AWS Cloud Practitioner, CompTIA (A+/Network+/Security+).
Working Conditions:
- On-site support at offices/sites occasional after-hours maintenance and on-call rotation.
- Willingness to travel domestically at short notice.
