About the team:
Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, youll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable networks, and reliable IT systems.
As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpreting IT-related issues on both the System and User side to meet corporate requirements, and providing technical support in a fast-paced and demanding environment.
Job Description:
- Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers
- Troubleshoot and resolve end-user application issues, maintain and update technical support documentation
- Handle asset management, maintain inventory, and liaise with vendors
- Maintain and monitor office network infrastructure, IT security, and antivirus tools
- Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring, and reports
Requirement:
- Diploma or degree in Computer Sciences, Information Technology or a related field preferred
- Minimum 3 years of relevant experience operating in a similar role
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Understanding of TCP/IP, IP addressing, and LAN technology including switching and routing fundamentals
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
- Professional Qualification - Microsoft Certified/CCNA is a plus
- Knowledge of basic setup and configuration of Cisco devices such as firewalls, switches, IP phones, wireless controllers, and access points is a plus
- Competent at documenting standard operating procedures and knowledge articles
- Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
- Excellent verbal and written communication skills in both Vietnamese and English
- Enthusiastic and willing to learn in a fluid and fast-paced environment
- Passionate about IT technology and wants to make a difference with technology solutions
- Good interpersonal and communication skills to interact effectively at all levels
- Strong analytical and troubleshooting skills.
