Application Support Engineer

Job Title: Application Support Engineer

Salary: Up to USD 2,000 monthly gross

Work Location: District 1, Ho Chi Minh City

Type: Full-time, In-office (MonFri).

Job overview

- Identify and resolve application issues encountered by users.

- Lead and manage the deployment process from User Acceptance Testing (UAT) to Production (PROD) environments, ensuring smooth and timely releases.

- Respond promptly to impromptu application-related requests from customers, providing effective solutions or escalation as needed.

- Responsible to drive all technical and functional issues towards closure to meet Service Level Agreements (SLA).

- Assist in compiling support data and material for presentations and reports.

- Interface with application users, technical support personnel, engineering and product management teams for escalation and resolution.

- Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.

- Develop application test cases. Co-ordinate and involve in application testing.

- In charge and perform Software Release Management in multiple environments.

- Provide evidence, root cause, finding and resolution for incident report.

- Oncall for incident response and provide support whenever required.

- Require support on ITSM based on Jira Platform.

- Training will be provided on business applications.

Must-Have

• Bachelors degree in Business, IT, Economics, or related field.
• Bachelor degree in engineering (Computer Science, Computer Engineering, Software Engineering) with 4+ years of experience. Prior experience in IT Support and experience in developing an application test plan.
• Fluent in English (4 skills).

Nice-to-Have

• Understanding of cybersecurity and cloud infrastructure is highly preferred.

Company Overview

The hiring company is one of Asias largest engineering and technology groups, with operations across aerospace, land systems, electronics, and marine. With over 10,000 employees worldwide, the company serves both commercial and government clients in more than 100 countries.

Working Time

Full-time, Monday to Friday.

Mon-Fri 8:00-17:00 (Lunch break: 12:00-13:00).

Benefits

• Competitive salary with annual reviews.
• 100% salary from probation.
• Meal and transportation allowance.
• Private insurance from probation.
• Training and free LinkedIn e-learning courses.
• Laptop provided.
• Regular team gatherings and company events.

Hiring Process

23 rounds of interviews with the hiring team.