Application Support Engineer

Job overview

- Identify and resolve application issues encountered by users.

- Lead and manage the deployment process from User Acceptance Testing (UAT) to Production (PROD) environments, ensuring smooth and timely releases.

- Respond promptly to impromptu application-related requests from customers, providing effective solutions or escalation as needed.

- Responsible to drive all technical and functional issues towards closure to meet Service Level Agreements (SLA).

- Assist in compiling support data and material for presentations and reports.

- Interface with application users, technical support personnel, engineering and product management teams for escalation and resolution.

- Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.

- Develop application test cases. Co-ordinate and involve in application testing.

- In charge and perform Software Release Management in multiple environments.

- Provide evidence, root cause, finding and resolution for incident report.

- Oncall for incident response and provide support whenever required.

- Require support on ITSM based on Jira Platform.

- Training will be provided on business applications.

- You have a bachelor degree in engineering (Computer Science, Computer Engineering, Software Engineering) with 4+ years of experience

- Prior experience in IT Support and experience in developing an application test plan.

- Using English fluently to facing and response with customer as daily basis.

- Understanding of cybersecurity and cloud infrastructure is highly preferred.

- Meal allowance & transportation allowance

- Laptop

- 100% salary from probation

- Training from probation

- Free learning of all courses on LinkedIn e-learning

- Private insurance for employees from probation

- SHUI is paid on total Gross Base salary

- Annual performance review

- Annual salary review

- Lots of periodic company gatherings and events.

Hiring Manager

• 1-2 interviews with technical team