Job Description

We are seeking an experienced ServiceNow Architect to lead the design and delivery of scalable, secure, and high-quality ServiceNow solutions. This role will work closely with business and technical stakeholders to translate requirements into an effective platform architecture aligned with business objectives and ServiceNow best practices.

If you have strong ServiceNow architecture experience, hands-on technical expertise, and the ability to guide delivery teams and stakeholders, we encourage you to apply for this opportunity.

Responsibilities

Solution Architecture: Define end-to-end ServiceNow solution architecture, technical standards, design principles, and implementation roadmaps aligned with business needs.
Platform Design and Governance: Design scalable and maintainable platform solutions, establish governance, and ensure configurations and customizations follow ServiceNow best practices.
Integration Architecture: Design and oversee integrations between ServiceNow and enterprise systems using APIs, IntegrationHub, web services, MID Server, and other appropriate technologies.
Technical Leadership: Provide technical direction, review solution designs and code, guide developers, and support technical decision-making throughout the delivery lifecycle.
Requirements and Advisory: Work with business stakeholders, product owners, and delivery teams to assess requirements, identify solution options, and recommend suitable ServiceNow capabilities.
Security and Performance: Define role-based access, data security, platform performance, availability, and upgrade strategies to support stable enterprise operations.
Delivery Assurance: Support estimation, planning, testing, deployment, release management, troubleshooting, and resolution of complex platform issues and risks.
Documentation and Continuous Improvement: Maintain architecture documents, technical standards, and solution records. Stay current with ServiceNow capabilities and drive platform optimization and reuse.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
8+ years of experience in IT, including strong hands-on ServiceNow implementation experience and proven experience in a ServiceNow Architect or Technical Architect role.

Technical Skills

Strong knowledge of ServiceNow platform architecture, data model, security, scripting, workflows, Flow Designer, IntegrationHub, and application development.
Experience designing solutions across ServiceNow products such as IRM/GRC, TPRM, ITSM, ITOM, CSM, HRSD, or other relevant modules.
Strong experience with enterprise integrations, REST/SOAP APIs, MID Server, web services, authentication methods, and data migration.
Knowledge of ITIL processes, ServiceNow implementation methodologies, agile delivery, DevOps, and release management practices.
Ability to assess platform health, performance, scalability, technical debt, and upgrade impact, and recommend practical improvements.
ServiceNow Certified System Administrator and Certified Application Developer are preferred. ServiceNow Certified Technical Architect or Certified Master Architect is an advantage.
Strong analytical and problem-solving skills, with the ability to manage complex technical issues and make sound architecture decisions.
Excellent English communication and stakeholder management skills, with the ability to explain technical topics clearly to technical and non-technical audiences.
Strong leadership, mentoring, documentation, and collaboration skills, with close attention to quality and best practices.

About DXC Technology

DXC Technology (NYSE: DXC) is a leading independent IT services company serving nearly 6,000 clients in 70 countries, delivering end-to-end, next-generation solutions through global expertise and strong partnerships.

DXC Vietnam, part of DXC Technology (Fortune 500), has nearly 30 years of presence with about 1,300 engineers, providing high‑quality, cost‑effective technology services to global and local clients. Our expertise covers AI, RPA, ServiceNow, SAP, Mobility, and application development.

EMPLOYEE BENEFITS AND PERKS

Attractive and competitive salary package.
Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Social Security Law.
13th-month salary (guaranteed).
Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
Premium Healthcare Insurance (1+1 for employees and dependents).
Employee Assistance Program (EAP) with 1:1 confidential consultation to support physical and mental well-being.
Opportunities to access the Well-being Hub with programs focused on health, mental wellness, and financial planning.
Learning & development support, including access to training resources and voucher sponsorship for professional certification exams.
Opportunities to work on global projects, collaborate with international teams, and potentially overseas assignments or relocation.
Special allowances and gifts: English and Japanese language allowances, wedding gifts, newborn gifts, and more.
Support with a company‑provided laptop.
Annual team activities and company events.
Collaborative and inclusive international working environment that fosters teamwork, knowledge sharing, and continuous growth.