Service Response Executive

Ride on the wave of Industry 4.0! Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation.

Headquartered in Singapore with an R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software, and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry. Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.

Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

We are looking fora proactive and customer-focused Service Response Executiveto join our team. In this role, you will act as the first point of contact for service enquiries, manage incoming requests through multiple channels, and ensure issues are promptly addressed or escalated. You will also support administrative updates and service coordination activities to maintain smooth operations and high service quality.

Your responsibilities will include, but are not limited to:

Customer & Merchant Support

• Act as the first point of contact for stall owners and merchants regarding service requests, technical issues, and terminal support.
• Record, categorize, and track all incoming requests in the companys service management system.
• Provide first-level troubleshooting for terminal connectivity, payment transaction issues, and hardware/software errors.
• Escalate complex cases to technical teams and ensure timely resolution.

Service Coordination & Deployment

• Coordinate with our service team to support on-site servicing, including terminal installation, replacement, retrieval, and maintenance.
• Assist in scheduling and execution of terminal deployment when there is a change of stall owner or merchant.
• Monitor open service cases and follow up with stakeholders until closure.
• Ensure service requests are handled within agreed timelines and SLAs.

Communication & Reporting

• Keep stall owners and merchants updated on the progress of their requests.
• Document troubleshooting steps, common issues, and resolutions for knowledge sharing.
• Prepare reports on service performance, incident trends, and recurring problems.

Process & Continuous Improvement

• Identify recurring service or technical issues and propose preventive actions.
• Support enhancements in service response workflows to improve efficiency and customer experience.
• Ensure compliance with company policies, service quality standards, and data protection guidelines.
  

Here at STYL Solutions, we encourage our employees to take initiative, propose ideas, and provide them with the opportunity to dive into multiple projects. We are looking for candidates who possess the following:

• Diploma/Degree in Business, IT, or related field.
• Prior experience in customer service, service desk, or technical support, preferably in IT, electronics or relevant
• Strong communication skills in dealing with diverse stakeholders
• Ability to multitask, prioritize, and work effectively under pressure.
• Proficiency in CRM systems, service ticketing tools (e.g., JIRA, CRM), and MS Office applications.
• Mandarin proficiency will be plus.
  

STYL Solutions will give you the favorable conditions you need to tackle difficult problems and learn cutting-edge technologies:

• International working environment with friendly and passionate colleagues
• Onsite opportunity to Japan, and Singapore for training and supporting customers.
• Meaningful work with experienced & strong technical veterans
• Flat structure, simple processes & transparency

In addition to providing you with professional growth, STYL Solutions is also committed to taking care of our employees personally. As a full-time employee, you are automatically enrolled in our benefits program, which includes:

• Attractive compensation, regular assessments, and salary reviews
• Annual bonus and performance bonus
• 19 paid days off per year
• 1 WFH day per week*
• 100% salary & full social insurance during the probation period
• Premium health care insurance
• Free lunch, dinner, coffee, and tea
• Special celebration of special events (Xmas, Tet holiday, )
• Outing/team-building activities (trip, sport,)
• Overtime (if any) will be compensated in full compliance with the Vietnam Labor Law.

*Only apply to full-time employees meeting work conscientiousness criteria and maintaining remote productivity.

Important Note:

By submitting an application, or sending your CV to us:

a) you acknowledge that you have read, understood, and agreed toSTYLs Candidate Privacy Notice, and consent to the collection, use, and/or disclosure of your personal data by us for the purposes set out in the Notice; and

(b) in the event that we have received your job application or personal data from any third party under the purposes set out in the Notice, you warrant that such third party has been duly authorized by you to disclose your personal data to us for the purposes set out in the Notice.