Service Operations

Key responsibilities:

• Service System Development: Establish local after-sales service standards, processes, and performance evaluation systems; develop warranty and compensation policies; and coordinate with headquarters to implement service strategies locally.
• Technical Support & Troubleshooting: Lead the resolution of major or recurring issues involving locally assembled (KD) vehicles; coordinate joint diagnosis between the headquarters technical center and local service centers; and develop repair solutions and technical bulletins.
• Training & Quality Improvement: Train local service teams and dealer service centers; collect and report local quality data to headquarters; and drive improvements in vehicle design and manufacturing processes.

Qualifications:

• Bachelor's degree or above in Engineering (Vehicle/Mechanical/Automation or related).
• At least 5 years of relevant work experience; experience in automotive after-sales service management is preferred.
• Skilled in market analysis, new energy product maintenance, and office software (Tableau a plus).
• Strong English communication; Chinese language ability is an advantage.
• Adaptable, with good teamwork and interpersonal skills.