Service Key Account Management

Job Description:

1. Client Management

• Act as the main point of contact for clients.
• Organize WIP (Work-In-Progress) meetings, update progress, and report on performance.
• Understand clients objectives clearly, brief internal teams, and manage expectations.
• Identify upsell/cross-sell opportunities for services.

2. Project Management

• Develop implementation plans, timelines, and resource allocation.
• Monitor project progress, KPIs, and budgets.
• Prepare periodic data-driven reports.

3. Channel Management

• Manage the operations of clients channels on eCommerce platforms.
• Coordinate the implementation of landing pages and affiliate campaigns.

4. Cross-functional Coordination

• Work continuously with relevant internal teams.
• Ensure alignment among all parties regarding deliverables, deadlines, and output quality.

REQUIREMENTS

• 1-3 years of experience in Account Management, Client Servicing, or Project Management; prior experience in an agency, eCommerce, or digital marketing is preferred.
• Understanding of the Vietnamese eCommerce market, especially TikTok Shop, affiliate marketing, and livestreaming.
• Strong project management and multitasking skills; ability to work under tight deadlines.
• Good communication, presentation, and teamwork skills.
• Ability to analyze data and proficiency in Excel / Power BI.
• Good communication skills in English.

BENEFITS

• Competitive salary and performance-based bonuses.
• Dynamic, professional, and fast-paced working environment.
• Opportunities for development in the rapidly growing eCommerce/affiliate sector in Vietnam