Service Excellence Attendant (Customer Service/ Experience) - Norton Park Binh Duong

Job Summary

Responsible for greeting all visitors with exceptional customer service, ensuring a warm welcome,

professionalism, and attention to every detail.

Key Responsibilities

• Welcome all visitors (customers, partners, suppliers) with warmth, professionalism, follow

Gamuda Land's service standards.

• Be the key contact person throughout the guest journey — ensuring smooth transitions

from arrival to waiting and departure.

• Escort or guide guests to designated areas, ensuring comfort and clear communication.
• Engage with guests proactively to anticipate needs, offer refreshments, and provide

assistance with a personal touch.

• Record and utilize customer preferences, visit history, and feedback in the CRM system to

enhance future experiences.

• Coordinate with T&P and Tea Lady teams to ensure the right ambience (music, scent,

lighting, F&B) and readiness of Sales Gallery's operation.

• Collect guest feedback post-visit and summarize insights for the Service Excellence team.
• Handle all incoming calls courteously and direct them to the appropriate departments;

record and follow up on missed calls.

• Summary and order stationeries, medicine, grocery and follow up the inventories;
• Maintain the reception counter in the neat and tidy manner; always pay attention to

surrounding (facilities, customer's needs)

• To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment

related to the job scope and workplace as required by the Company;

• Any other duties that may be assigned from time to time by the management.

Qualifications

• College Degree in Hospitality & Tourism Management or Administration;

Competencies Required

• Prior experience in customer service, hospitality, or front office roles is an advantage.

Skills & Abilities

• Excellent interpersonal and communication skills both Vietnamese and English
• Proficient in MS Office
• Great customer service mindset, problem solving skills