Job Description

About Skyworth Solar

Skyworth Solar is the PV and clean energy brand of Skyworth Group, a globally competitive smart technology enterprise with over 38 years of history. Ranked among China's Top 500 Enterprises, Skyworth Group employs over 30,000 people worldwide.

Since entering the solar industry in 2020, Skyworth Solar has grown into China's No. 2 distributed PV brand, with over 29 GW of cumulative installed capacity and more than 800,000 power stations built globally. The company provides comprehensive one-stop solar solutions covering consulting, design, EPC services, and operations & maintenance, backed by self-developed high-efficiency PV modules, hybrid inverters, and energy storage systems.

Skyworth Solar in Vietnam:

Vietnam is a key growth market for Skyworth Solar's Southeast Asia expansion. The company is actively building its local team and partner network to support residential solar+storage business across the region.

Job Summary

We are looking for a dedicated and technically proficient Service Engineer to join our Vietnam after-sales team in Ho Chi Minh City. You will provide on-site and remote technical support for residential solar PV and energy storage systems across Vietnam, ensuring high levels of customer satisfaction and system performance.

Key Responsibilities

Residential Technical Service & Support

Perform on-site installation, commissioning, troubleshooting, and repair for residential solar PV systems and home energy storage solutions
Conduct preventive, corrective, and emergency maintenance for residential installations to ensure optimal system performance
Provide remote technical support to residential customers, installers, and channel partners via phone, email, and online platforms
Diagnose and resolve technical issues related to residential PV inverters, hybrid inverters, home battery storage, and balance-of-system components

Customer Training & Technical Enablement

Design and deliver technical training on residential inverter and storage system installation, operation, and maintenance for distributors, installers, and end-users
Develop and maintain training materials, including manuals, presentations, video guides, and FAQs
Continuously update training content to reflect new product enhancements and industry best practices

Quality & Process Improvement

Investigate technical failures and recurring faults in residential installations; conduct root cause analysis (RCA) and prepare detailed technical reports for internal management and customers
Collect, analyze, and provide structured feedback on residential customer issues and product performance to R&D and product teams for continuous improvement
Manage service case records and spare parts inventory, ensuring proper documentation and traceability

Stakeholder & Partner Management

Coordinate with local residential service partners and installers to ensure service quality and compliance with local regulations
Communicate regularly with internal sales teams, engineering divisions, and management to support business development and project completion

Qualifications & Requirements

Education & Experience

Bachelor's degree or above in Electrical Engineering, Power Electronics, or a related technical discipline
Minimum 2–3 years of hands-on experience in technical service, field support, or a similar role within the residential solar PV, home energy storage, or power electronics industry
Proven experience in residential PV inverter and home storage system repairs, commissioning, and system integration

Technical Skills

Strong technical understanding of residential solar PV systems, home energy storage systems (ESS), and electrical safety protocols
Proficiency in using diagnostic tools, testing equipment, and software (SCADA systems knowledge is a plus)
Familiarity with quality tools and root cause analysis methodologies
Knowledge of Vietnam residential grid connection standards and regulatory frameworks is a strong plus

Soft Skills

Excellent problem-solving skills and ability to work independently
Strong written and verbal communication skills; ability to explain complex technical concepts clearly to non-technical residential customers
High level of commitment, responsiveness, and a customer-focused mindset

Language & Travel

Professional fluency in Vietnamese is required
Professional fluency in English is required (working language with headquarters)
Proficiency in Chinese (Mandarin) is a strong plus for communication with headquarters and R&D teams
Willingness to travel frequently within Vietnam to residential project sites and occasionally to other Southeast Asian markets as required