Key Responsibilities:
- Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.
- Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability.
- Manage project communications and documentation using Halo PSA and other internal systems.
- Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.
- Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams
- Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies
- Prepare and distribute project status updates, reports, and meeting summaries
- Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
- Support administrative duties including scheduling, documentation control, and stakeholder follow-ups
Qualifications & Experience:
- Experience in Telco AU accounts (QA, Trainer, Team Lead, Service Delivery, or Operations).
- Good understanding of service delivery workflow.
- Strong communication skills for dealing with internal teams, vendors, and clients.
- Organized, detail-oriented, and comfortable working with timelines and compliance.
- Familiarity with project tools (Monday.com, Zoho CRM, PSA tools) is a plus, but training will be provided.
- Bachelors degree in Project Management, Telecommunications, Business, or a related field.
Work Setup & Schedule:
- Location: Gear Inc. Alabang Office in the Philippines
- Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time
