Senior Visual Merchandising Operations Specialist

KEY RESPONSIBILITIES

The Senior Visual Merchandising Operations is the critical link between Sociolla Head Office (Indonesia) VM strategy and flawless execution in the Sociolla Vietnam market. This role is responsible for executing basic VM design implementation, while providing maintenance, logistical, and administrative tasks required to ensure all stores and events meet Sociolla's and Internal Brand's visual standards.

A. Visual Merchandising Execution & Maintenance (50%)

• Responsible for planning, executing, and maintaining Sociolla Store Vietnam's design and visibility of Sociolla & Internal Brand campaign.
• Coordinate across departments from VM and Creative Team in Indonesia, and also Campaign, Retail Operation and Commerce Team in Vietnam.
• Developing Sociolla's store visibility, campaign guideline, and ensure impactful visual display execution.
• Conduct regular store visits to audit VM compliance, ensure displays are clean, functional, and well maintained, and coordinate minor repairs or replacement of faulty fixtures.
• Setting up 3D mock-ups and providing creative support by sourcing simple local props and styling display forms if needed.

B. Operations, Logistics, and Administration (30%)

• Manage the end-to-end logistics for all VM materials from third-party vendors or local suppliers to the stores or events in Vietnam.
• Process Purchase Orders (POs) and expense reports for all VM-related costs and track spending against the project budget.
• Audit and maintain an accurate inventory and condition report of all VM tools, fixtures, and campaign materials in the local stockroom.

C. Reporting and Compliance (20%)

• Compile detailed VM compliance reports (including before/after photos) after each display to be reviewed by Head Office's VM Team.
• Conduct market insight on local beauty retail trends and competitor VM activities in Vietnam.

REQUIREMENTS

• Diploma or Bachelor's Degree in Visual Merchandising, Interior/Graphic Design, Architecture, Visual Arts, Marketing/Retail Management, Business Administration, or a related field.
• Bachelor's Degree in any but with relevant certificates/courses in a similar field as above.
• 2-5 years of proven experience in retail, visual merchandising, or operations/logistics.
• Preferably experienced in the beauty/fashion industry, or interior/architecture firm.
• Have a high initiative to manage work independently.
• Exceptional cross-cultural communication and proven ability to align local execution needs.
• Strong organizational skills, time management, and attention to detail.
• Fluent in both English and Vietnamese (written and verbal).
• Basic understanding in Bahasa Indonesia/Malay is a strong plus, but not mandatory.
• Proficiency in SketchUp and Google Workspace (esp Sheets & Slides).
• Familiarity in Adobe Creative Suites (Illustrator & Photoshop).
• Willing to work outside of working hour on weekdays/weekend to set up displays in stores and events if needed.
• Willing to visit the Head Office in Indonesia to do basic training (first full month and once every year).