Job Description

KEY RESPONSIBILITIES

1. Transformation Strategy & Program Architecture

Translate strategic objectives into clear program outcomes, scope, success measures, and decision-making milestones.
Design integrated program roadmaps and workstreams across business, people, processes, operating models, data, technology, risk, and change management.
Identify gaps in scope, ownership, sequencing, resources, and cross-program dependencies that could compromise delivery.

2. Cross-functional Integration & Expert Leadership

Provide deep domain expertise and practical leadership in the assigned transformation area.
Align business requirements with operating model, organizational, process, data, and technology implications.
Challenge proposed solutions, assumptions, and external best practices to ensure they are appropriate, proportionate, and practical for Vietbank.

3. Executive Stakeholder Alignment & Governance

Engage senior stakeholders across business and functional units to resolve critical design issues, competing priorities, and dependencies.
Prepare clear recommendations, options, trade-offs, and decision papers for executive leadership and governance forums.
Ensure program decisions comply with established governance, approval, escalation, and control frameworks.

4. Readiness, Benefits & Implementation Leadership

Assess program design quality and readiness before key implementation decisions and phase transitions.
Define business benefits, success metrics, and accountability for benefit realization with relevant stakeholders.
Maintain active involvement throughout design, mobilization, and implementation, ensuring delivery remains aligned with intended business outcomes.

REQUIREMENTS

Education: Bachelor's or Master's degree in Business Administration, Banking, Finance, Technology, Information Systems, Operations, or a relevant discipline.
Experience: At least 10 years of relevant experience in banking, financial services, business transformation, complex program leadership, or a specialized domain relevant to the assigned program.
Demonstrated experience designing or leading complex, cross-functional transformation programs involving multiple business and functional units.
Deep expertise and practical delivery experience in a specific transformation domain, such as customer transformation, Core Banking, BPM/BPMS, data transformation, organizational restructuring, Retail Banking, Corporate Banking, or Operations Transformation.
Proven ability to work directly with senior executives, business leaders, technology teams, and functional specialists.
Strong understanding of how business outcomes translate into operating model, process, organizational, data, technology, risk, and control requirements.
Relevant professional certifications in transformation, program management, change management, or a specialized domain are an advantage.