Senior Training Specialist

• Develop and deliver training programs focusing on product knowledge, consultation and sales skills for Sales Staff and Store Managers.
• Develop and continuously update training materials, manuals and learning content related to the Home Appliances & Electronics category.
• Conduct Onboarding, Product Training, Sales Training and advanced training programs across the retail network.
• Design practical learning activities such as role-plays, product demonstrations, case studies, customer handling scenarios and on-the-job coaching.
• Work closely with Category, Sales and Operations teams to identify training needs and develop programs aligned with actual store requirements.
• Assess post-training competency and recommend coaching and follow-up training programs to improve sales effectiveness.
• Keep up to date with new technologies, product launches, market trends and customer behaviors to ensure training content remains relevant and practical.
• Collaborate with brands and business partners to update product knowledge and deliver specialized training programs.
• Develop and standardize training materials, videos, assessments and knowledge databases for the Home Appliances & Electronics category.
• Contribute to the development of internal trainers through Train-the-Trainer programs.
• Provide on-site training and coaching at stores and be willing to travel to different locations nationwide based on training requirements.
  

Requirement

• Bachelor's degree or above, preferably in Electrical/Electronics Engineering, Refrigeration, Engineering, Business Administration or related fields.
• At least 3 years of experience in the Home Appliances & Electronics industry, preferably with experience in electronics retail, manufacturers or distributors.
• Hands-on experience in Product Training, Sales Training or Sales Team Training.
• Strong knowledge of Home Appliances, Refrigeration, Kitchen Appliances, Home Care Appliances and consumer electronics.
• Strong ability to analyze and compare product features, technologies, specifications and competitive advantages.
• Ability to translate product knowledge into practical sales scenarios, customer consultation techniques and selling approaches.
• Proven experience in classroom training, presentation, coaching and team facilitation.
• Strong communication and presentation skills, with the ability to engage and energize learners.
• Practical and business-oriented mindset, with a strong focus on sales effectiveness rather than theoretical training.
• Proactive in keeping up with new products, technologies and market trends in the Home Appliances & Electronics industry.
• Ability to develop training materials, presentations and post-training assessment tools.
• Willingness to travel and conduct training at stores and different locations as required.
• Preferred: Candidates with experience as a Trainer, Product Trainer, Sales Trainer, Training Supervisor/Manager, Category Specialist/Manager, or experience delivering training within major electronics retail chains.