Senior Sales Manager

Job Description: Senior Account Manager

Job Summary

The Sales Manager will drive revenue growth, manage strategic customer accounts, and promote retail technology solutions across systems, software, and services. The role involves developing sales strategies, identifying new business opportunities, strengthening customer relationships, and providing technical and consultative sales support to deliver customized solutions that enhance retail operations and customer experiences.

Key Responsibilities

• Manage existing customer accounts, ensure customer satisfaction, and identify opportunities for account growth.
• Drive sales strategies to achieve annual revenue and order targets.
• Identify and develop new business opportunities within existing accounts.
• Recommend retail technology solutions to improve store efficiency and customer journeys.
• Support Account Managers in preparing solution proposals, conducting product demonstrations, and addressing technical queries.
• Lead solution design initiatives and build team capabilities to deliver effective customer solutions.
• Develop and maintain strong relationships with customers, including senior-level stakeholders.
• Understand customer requirements and translate them into tailored technology solutions.
• Maintain technical knowledge of retail systems, software, services, and support offerings.
• Prepare sales forecasts, performance reports, and account plans.
• Participate in marketing and demand-generation activities to drive business growth.
• Travel to customer sites as required, including remote and onsite engagements.

Key Requirements

• Bachelor's degree or equivalent practical experience.
• Minimum 8 years of relevant experience in sales management, business development, or corporate sales.
• Proven track record of achieving sales targets and managing high-performing sales teams.
• Strong knowledge of retail operations and retail technology solutions.
• Experience in consultative B2B sales, complex solution design, and strategic account management.
• Strong customer relationship management and negotiation skills.
• Excellent communication, presentation, strategic planning, and problem-solving abilities.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, and Teams.
• Experience with CRM platforms such as Salesforce.
• Good written and spoken business English.
• Willingness to travel up to 50% of the time.

Preferred Qualifications

• Knowledge of Diebold Nixdorf products and services.
• Experience selling POS systems, self-service devices, retail software, and technology services.
• Background in software and service solution sales.
• Experience managing relationships with senior executives and key business stakeholders.
• Strong entrepreneurial mindset, customer focus, and ability to develop strategic sales opportunities.

Core Skills

Sales Management | Business Development | Retail Technology Solutions | Strategic Account Management | B2B Consultative Sales | Solution Design | Revenue Growth | Customer Relationship Management | Negotiation | Team Leadership | Sales Forecasting | CRM Management