Senior QA ISO

Department

IT Service Delivery Management (SDM)

Reporting To

IT Manager

Work Location

Ho Chi Minh City , Ha Noi (Onsite)

POSITION OVERVIEW

• We are looking for an experienced QA senior who can independently drive, coordinate, and lead compliance initiatives related to:

**** ISO 20000 (IT Service Management System – SMS) ==> Nice to have

**** ISO 22301 (Business Continuity Management System – BCMS) ==> Nice to have

• The candidate will be responsible for building governance frameworks, managing audit readiness, coordinating cross-functional teams, driving corrective actions, and ensuring continuous compliance improvement across IT operations and enterprise services.
• This role requires strong practical experience in ITSM governance, audit handling, process standardization, risk management, and stakeholder management.

RESPONSIBILITIES

• 3+ years experience IT QA
• Lead and maintain ISO 20000 & ISO 22301 compliance activities across IT operations and business services.
• Coordinate internal/external audits, manage audit evidence, NCR/CAPA tracking, and certification readiness.
• Review and improve ITSM processes (Incident, Change, Problem, Request, BCM/DR) to ensure governance effectiveness.
• Drive process standardization, risk control, KPI/SLA compliance, and continuous improvement initiatives.
• Work closely with cross-functional teams, management, and auditors to ensure operational and compliance alignment.
• Coach teams on governance awareness, audit preparation, and quality practices.
• Professional proficiency in English (both verbal and written communication).

PREFERRED QUALIFICATIONS / CERTIFICATIONS

• ITIL Foundation or above.
• ISO 20000 Lead Auditor / Lead Implementer.
• ISO 22301 Lead Auditor / Lead Implementer.
• Familiarity with CMMI framework is an advantage.
• PMP, COBIT, or related governance certifications are a plus.