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chubb life

Senior Manager, Agency Management Development (RVP)

chubb life
Vietnam
2-4 Years
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Job Description

Job Description

  • Business Transformation Adaptation & Execution
  • Champion the implementation of the Agency Business Transformation model within the sales team, ensuring full alignment with the company's evolving sales strategy.
  • Guide the team in adopting new sales structures, processes, and performance standards introduced under the transformed agency model.
  • Promote a mindset shift toward professionalism, productivity, and sustainability in agency building and management.
  • Ensure team members understand and embrace the new expectations around recruitment, activation, retention, and productivity.
  • Business Planning
  • Set monthly targets, forecast manpower growth, and design sales execution plans.
  • Break down monthly sales and recruitment targets for each Agency Leader (AL) based on company goals and manpower allocation, using MAPA matrix
  • Analyze team performance trends (APE, EHC, Active Ratio ...) and propose corrective plans where needed.
  • Coordinate with the Director to align forecasts, headcount plans, and structure optimization for sustainable growth.
  • Prepare and submit weekly and monthly performance dashboards to ensure transparent, data-driven decision-making.
  • Team Building/Recruitments
  • Recruit new agents/leaders and strengthen the structure to ensure sustainable growth.
  • Identify and recruit new ARs and ALs through direct referrals, recruitment sessions, and collaboration with existing team members.
  • Ensure & maintain a balanced team structure (10 - 15 ALs per Manager).
  • Assign mentors or onboarding buddies for new recruits to improve first 90-day success rate and reduce dropout risk.
  • Conduct regular talent reviews to identify potential leaders and prepare promotion readiness plans.
  • Training & Coaching
  • Provide onboarding, skills training, and regular coaching to uplift advisor capability and confidence.
  • Deliver initial onboarding training and ensure completion of product certification, ethics training, and eApp usage for all new Recruits.
  • Facilitate weekly skill-building sessions (sales objection handling, lead conversion, digital tools usage).
  • Observe field activities (joint fieldwork, role-play) and give individual coaching with written action plans.
  • Collaborate with the Training Department to ensure all ALs receive continuous development support aligned with the AVP model.
  • Motivation
  • Recognize achievements, create engagement activities, and foster a high-energy working spirit.
  • Create a motivating work environment through monthly recognition of top performers and improvement achievers.
  • Run internal contests or incentives aligned with national campaigns (e.g., APE contests, recruitment race).
  • Host 1-on-1 check-ins to understand team members personal goals and provide support accordingly.
  • Act as a role model by sharing success stories and promoting the Dám sống đời tự do (Dare to Live Free) spirit in every engagement.
  • Agency Operations Supervision
  • Monitor daily performance, ensure KPI tracking, and solve compliance or process issues proactively to ensure at least 3 active/AL/month
  • Review daily agent activity logs (SmartAgency, eApp) and intervene when activation or productivity falls below benchmarks.
  • Validate recruitment documentation and compliance readiness before agent code approval (AVICAD rules).
  • Handle issues related to licensing, agent status change, and resignations in coordination with the DS/ICD departments.
  • Monitor adherence to Chubb's brand standards, ethical guidelines, and operational processes always.
  • Activity Organization
  • Plan and execute recruitment events, team meetings, recognition ceremonies, and campaign launches.
  • Organize and run weekly business meetings with all ALs to review KPIs, campaigns, and pipeline status.
  • Plan and host at least 1 recruitment event per month (career talk, presentation, or open day).
  • Conduct structured onboarding events for new joiners (e.g., Day 1 orientation, Day 30 check-in).
  • Support and co-lead internal team-building activities, recognition ceremonies, and cultural engagement sessions to build cohesion and belonging.

Qualifications

  • Bachelor's degree
  • In-depth knowledge and understanding of life insurance business and operations in Vietnam.
  • At least 2 years experiences at management level.
  • Strong knowledge of sales operations model, activities management, agency recruitment.
  • Good at analytical and problem-solving skills, with the ability to assess complex issues and develop effective mitigation strategies.
  • Strong leadership and managerial skills, with the ability to influence and drive change across the team.
  • Great stakeholder management, with proven ability to work collaboratively and build relationships with internal and external stakeholders.
  • Following and good at compliance-related information and requirements.

More Info

Job Type:
Permanent Job
Industry:
Insurance
Function:
Business Transformation
Employment Type:
Full time

About Company

chubb life

Job ID: 149034343

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Last Updated: 11-06-2026 01:12:43 PM
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