Senior Forward Deploy Engineer (AI agent)

Senior Forward-Deployed Engineer (FDE) (Customer-Facing, Non-Embedded)

Location: Lim Tower 3, Nguyen Dinh Chieu, District 1, Ho Chi Minh city

Type: Full time office

Engineering Focus: AI Cognitive Ontologies, Agentic Applications, Customer Solutions

About the Role:

We are hiring a Senior Forward-Deployed Engineer (FDE) to work directly with customers to

design, build, and deploy production-grade agentic applications powered by cognitive ontologies

and domain-aware reasoning systems. You will be customer-facing but not

embedded supporting multiple accounts through high-impact technical engagements,

architecture design, and implementation of critical solution components.

Responsibilities:

● Lead technical discovery and translate customer workflows into cognitive ontologies,

agent logic, and solution architectures.

● Build production-ready components: pipelines, integrations, APIs, domain adapters,

reasoning modules.

● Guide customers through deploying, validating, and refining agentic applications using

our platform.

● Collaborate closely with product engineering to surface platform gaps and drive

improvements.

● Develop reusable patterns, templates, and deployment best practices that scale across

customers.

● Provide expert technical guidance during workshops, design sessions, and milestone

checkpoints.

Requirements:

● 7 years of hands-on software engineering experience, ideally in customer-facing or

solutions engineering roles including at least 3 years working with AI/LLMs in a

production environment.

● Strong software engineering background (Python or TypeScript preferred).

● Experience with distributed systems, data pipelines, APIs, and system integration.

● Proven experience building AI applications using LLMs, with hands-on experience in complex AI Agents, Agent Frameworks, or Agentic Workflows and deploy AI agent in the system.

● Solid understanding of modern AI architectures: RAG, AI Agents, orchestration

workflows, and tool integration.

● Ability to communicate clearly with customer engineering and domain teams.

● Comfortable working across multiple customer accounts with structured engagement

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● Fluent English communication

Who You Are:

● A builder who enjoys solving real customer problems with real engineering.

● Equally strong at technical deep dives and customer-facing collaboration.

● Thrives in ambiguity and can convert domain complexity into clean technical solutions.

Before You Apply:

We move fast and we expect a lot. This role probably isn't right for you if:

● You find ambiguity stressful rather than something to resolve

● You prefer to stay in your lane rather than flag problems outside your immediate scope

● You're looking for an engineering role inside a mature structure with a full support team

around you

But if you're the kind of engineer who sees a broken integration and can't help but fix it who

treats we've never built that before as an invitation rather than a blocker this is the role you've

been looking for.

Why you'll love working here:

● Attractive compensation and benefits commensurate with impact.

● Daily lunch allowance

● Overseas travel opportunities for training and work, providing exposure to international

projects and collaborations.

● An employee-centric culture that values skills and abilities, providing the necessary tools

and resources to excel and advance in careers.

● A collaborative work environment that fosters teamwork, knowledge sharing, and

innovation.