Senior Customer Solution Manager

About Epsilo

Epsilo is the orchestration layer for performance media across Southeast Asia. Brands, sellers and agencies use Epsilo One to plan, run and optimize ads on Shopee, Lazada and TikTok Shop from one platform.

We are a small team (under 50 people across Vietnam, the Philippines and Indonesia) building AI agents that let one operator do the work of ten. We serve 500+ sellers and agencies, from SMBs to enterprise brands.

The role

You are a senior, forward deployed solution builder for ads. You own our most important customer relationships, understand their business, and design the ads solution that fits: the use cases, the AI workflows, the reports and alerts their management team runs on. As one of the first people in our solution team, you also shape how the team works.

Think of the Forward Deployed Engineer model used by Palantir and OpenAI, applied to retail media. You do not just advise. You build, on top of Epsilo One, and the best of what you build becomes a template or a product feature for every other customer.

• Location: Ho Chi Minh City (onsite)
• Reports to: CEO
• Works with: Product, Engineering, Sales and the customer's management team

What you'll do

• Consult on use cases. Help each customer pick the right Epsilo use case for their vertical (Enterprise, SMB, Agency) and show the business benefit in their numbers.
• Design the ads solution. Map Epsilo capabilities to what customers already know from Meta, Google and TikTok, so the differentiation is obvious.
• Build AI systems for customers. Design prompt systems, context layers, and reports and alerts that the customer's management team uses every week.
• Run managed solutions, FDE style. For enterprise accounts, deploy and operate the solution with the customer, then hand over a system they can run.
• Turn custom work into product. Package what works into reusable templates and feed clear feature requests to the product team.
• Grow accounts. Spot expansion and reactivation opportunities from usage and results, and bring them to the commercial team.
• Build the solution practice. Set the playbooks, solution standards and templates the team will use, and help hire and coach the next solution managers.

What you bring

• 6+ years in performance marketing, ads operations or solution consulting, with deep hands-on experience on Shopee, Lazada or TikTok Shop.
• A track record of owning enterprise or key accounts and advising their management teams (CMO, e-commerce head, GM).
• Hands-on AI use in your daily work, not just chatting: you have written system prompts, set up workflows, or built automated reports and alerts that other people rely on. We will help you go deeper on context layers and agent design.
• Solution thinking: you can hear a business problem from leadership and turn it into a working system design.
• Comfort with data: you read campaign metrics fluently and can explain ROAS, CPC and attribution to a non-specialist.
• Strong written and spoken English. You will present to regional management teams.

Nice to have

• SQL or basic scripting (Python, Apps Script) to pull and shape data.
• Experience as a solution engineer, implementation consultant or FDE at a SaaS or martech company.
• Agency background serving multiple brands at once.