Senior Commercial Operations Executive (MT - FMCG)

Location: Nguyen Luong Bang, Tan Phu Ward, District 7, Ho Chi Minh City

Working hours: Monday – Saturday, 9:00 AM – 6:00 PM

Key Responsibilities

1. Promotion & Customer Program Management

• Manage and coordinate promotion programs with Planners, Sales teams and customers, ensuring all program information is accurate and communicated on time.
• Coordinate new launch and relaunch activities across key retail chains/supermarkets, ensuring timely execution according to agreed effective dates.
• Coordinate with relevant teams to register promotional programs with the Department of Industry and Trade (SCT) and ensure compliance with required procedures.
• Monitor program execution and proactively follow up on issues or changes with relevant stakeholders.
  
  

2. Commercial & Order Operations

• Coordinate promotional stock planning and delivery to warehouses and stores, ensuring the right products and quantities are available according to campaign timelines.
• Monitor and resolve issues related to customer orders, promotional stock and product availability.
• Coordinate with internal teams and customers to ensure smooth day-to-day commercial operations.
  
  

3. Claims, Payment & Reconciliation

• Manage promotional and rental claims, ensuring supporting documents are complete and submitted on time.
• Monitor customer receivables and coordinate payment processes through relevant systems.
• Follow up with internal stakeholders and customers to resolve discrepancies and outstanding items.
  
  

4. Reporting & Cross-functional Coordination

• Maintain and analyze commercial data using Excel and prepare regular reports on promotion activities, launches and operational performance.
• Act as a key coordination point between Planning, Sales, Finance, customers and other relevant functions to ensure timely execution.
• Identify operational issues and provide timely updates and recommendations to the line manager.
  
  

5. Ad-hoc Support

• Support the Planner and wider Customer Business Development team in commercial projects and operational activities.
• Take ownership of additional tasks and projects as assigned by the line manager.
  
  

Requirements

• Bachelor's degree with 3-5+ years of experience in Sales Admin, Sales Operations, Commercial Operations or related roles, preferably in FMCG.
• Strong Excel skills with experience in data analysis, tracking and reporting.
• Strong coordination, communication and problem-solving skills.
• Able to manage multiple priorities and work effectively in a fast-paced environment.
• Good English communication skills.
• Willing to work overtime when required.
  
  

Benefits

• 13th-month salary (pro-rated).
• Employment contract with Talentnet.
• Full statutory social insurance + accident insurance.
• Lunch provided.
• Training opportunities and career development within the organization.