Senior Client Solutions Executive (6-month contract)

2-4 Years

Job Description

RESPONSIBILITIES

1. Service delivery follow-through – Mega Live & AI Live (35%)

Act as co-PIC with the assigned VA for livestream service clients, ensuring continuity of briefs, scheduling, client communication and reporting.
Own pure-service clients running Mega Live: pre-live readiness (product, price mechanic, assets, script, host), session day coordination with the Livestream team, and post-live recap to the client within SLA.
Own the full journey of AI Livestream clients: onboarding, input collection, session scheduling, performance tracking, issue escalation and renewal.
Escalate capacity or timeline risk early; do not commit a delivery date without confirmed production capacity.

2. Client reactivation – churned & lost brands (25%)

Own and segment the churn/loss list by churn reason, service previously used, historical revenue and recency.
Run a documented call and re-pitch cadence with a tailored win-back angle per segment.
Maintain the reactivation pipeline (stage, next action, expected revenue) and report progress weekly.
Consolidate churn reasons into a monthly insight note for the service teams.

3. Coverage of the uncovered VA client base (20%)

Own the VA client list with no active PIC, excluding Distribution deals – VA Distribution remains the single face to the brand.
Call to requalify each account: reactivate with a concrete proposal, park with a defined revisit date, or close out with a documented reason.
Hand over to the relevant VA SoCom once an account passes the agreed threshold, and stop client-facing contact after handover.

4. Media selling with AI video (20%)

Sell the Media service using AI-generated video as the commercial differentiator: lower cost per asset, faster turnaround, more creative variants to test.
Build and maintain the AI-video pitch kit: use cases by category, sample outputs, package and pricing logic, performance benchmarks and objection handling.
Confirm feasibility, capacity and turnaround with the Media and Video/Creative teams before any commercial commitment.
Carry the monthly and quarterly media revenue target on accounts in scope.

REQUIREMENTS

1. Education background requirements

Bachelor's degree in Business, Marketing, Economics or a related field, or equivalent relevant experience.

2. Experience/Industry requirements

Senior Executive: 2–4 years in e-commerce or social commerce in a client-facing role – account servicing, client success, inside sales, agency account management or service delivery coordination.
Hands-on exposure to livestream and/or media services on TikTok Shop, Shopee or Lazada; experience supporting Mega Live sessions is a plus.
Demonstrable outbound track record on dormant or lost client lists, with numbers to evidence conversion – not a purely inbound account role.
Working literacy with AI content tools (AI video generation, AI livestream / virtual host); able to demo the output and articulate the commercial value to a brand.
Structured and self-managing: able to run several client lists in one tracker with clean status and next actions.
Fluent Vietnamese; working English (written and verbal).

3. Competency requirements

Analysis & Problem Solving: Identifies and analyses a range of problems by isolating key issues, evaluating relevant data and reaching logical conclusions.
Client Centric: Builds strong customer relationships and delivers customer-centric solutions.
Communication: Communicates confidently and professionally, respecting the audience, engendering confidence and trust from external stakeholders and from individuals, teams, departments and the company.
Accountability & Ownership: Plans and balances a range of tasks, assignments, projects and resources. Is able to cope with conflicting demands without undue disruption in order to get things done.

BENEFITS