Senior Business Analyst, Regional Operations (Return and Refund)
Job Description
Job Description
- Lead key projects related to returns and refunds process/product improvement and define key metrics to measure project success
- Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee
- Identify and design initiatives to solve operational issues related to returns and refunds
- Create project plan and align timelines and dependencies with different stakeholders
- Size the impact of the identified initiatives to help with prioritisation of the features
- Collaborate with local operations and product teams to refine proposed solutions and implement initiatives to improve user experience and optimise cost
- Collaborate with product stakeholders to implement system driven initiatives
- Monitor performance of initiatives post launch and identify improvement opportunities or gaps
- A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree, with at least 3 years of relevant work experience
- Strong analytical and problem-solving skills with proficiency in Python and SQL for data analysis and reporting
- Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
- Strong desire to work on and take ownership of product-related projects to drive platform improvements and enhance end-user experience
- Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
- Ability to thrive in a dynamic and collaborative environment
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Key Skills
About Company
Skills:
Integrations, Apis, Requirements Traceability, User Stories, Sprint Planning, User Acceptance Testing, automation, discovery and analysis, issue resolution, data, acceptance criteria, cloud platforms, deployment and transition activities, solution walkthroughs, Process Models, backlog refinement, functional and technical requirements
Skills:
Servicenow, Functional Specifications, Requirements Gathering, UAT Activities, UAT Test Plans, Process Analysis, Process Flows, System Integration Requirements, data models
Skills:
Apis, Process Modelling, Requirements Traceability, Business Process Automation, Sql, Requirements Elicitation, Defect Management, User Acceptance Testing, low-code RPA tools, acceptance criteria definition, Data Analysis, Agile delivery, user story writing, data exchanges, post-production stabilisation, dashboard tools, collaboration tools, system integrations, Stakeholder Management, cloud-hosted applications
Skills:
workshop facilitation , Process Modelling, Prototyping, Requirements Elicitation, Confluence, Excel, User Stories, Testing, Sprint Planning, Jira, Sql, Release planning, Delivery tracking, Agile Scrum methodologies, Design Thinking workshops, Visio, Issue resolution, Lucidchart, Business Process Improvement, UAT planning, Acceptance criteria, Miro, Defect clarification, Data Analysis, Proof-of-concept activities, Backlog refinement, Data visualization tools
Skills:
Power Bi, Tableau, Python, Sql, R