Senior Agency Key Account Executive

PURPOSE AND SCOPE:

- Lead ITL and Overseas Agents ongoing growth on Air freight, Sea freight and domestic services; drive value within its existing and new customers; lead the new product development

- Manage daily operation KPI's (Air freight/Sea freight)

- Determining the optimal pricing for Airfreight and local services

Key Responsibilities:

- Manage and grow key accounts, maintaining strong relationships with Agents and Regional offices.

- Drive revenue, GP and shipment volume growth through Air, Sea and integrated logistics solutions.

- Lead commercial activities including procurement, pricing, solution proposal and account development.

- Understand customer needs and develop customized logistics solutions to strengthen partnerships and expand business.

- Lead new customer/project implementation in collaboration with Operations and Product teams.

- Monitor account performance, service quality, shipment status and customer escalations.

- Take ownership of revenue, costing, selling and P&L for assigned accounts.

- Identify cross-selling and business expansion opportunities across logistics services.

- Drive process improvement, cost efficiency and service excellence.

- Coordinate effectively with internal and external stakeholders to ensure smooth service delivery.

Qualifications:

• Minimum 4 years of relevant experience in Freight Forwarding, Overseas Sales, Key Account Management, or related commercial roles, with solid experience in developing and managing customers/agents and driving business growth.

• Strong commercial mindset with a good understanding of market trends, foreign trade, customer needs, pricing, and business opportunities.

• Fluent in English, with strong communication skills in listening, speaking, reading, and writing, especially in handling overseas customers, agents, and regional stakeholders.

• University degree in Economics, Foreign Trade, Technology, Foreign Languages, or a related field.

• Proven experience in customer/agent relationship management, business development, and account growth, preferably within the freight forwarding or logistics industry.

• Strong negotiation, communication, and relationship-building skills, with a customer-oriented and solution-focused mindset.