Salesforce Administrator & Architect

About us

TSARSI is a US-invested enterprise that specializes in delivering human resource solutions and highly specialized technical services—encompassing Estimating, Drafting, IT, and Sourcing—to top-tier partners across the North American and Australian markets. Situated in District 1, Ho Chi Minh City, Tsarsi provides a dynamic, international workplace, enabling young professionals to engage directly with real-world projects that meet global standards. We are deeply committed to empowering our talented workforce through comprehensive training programs, experienced mentorship, and a clear career progression, building a solid foundation for you to confidently advance your career in a multinational setting.

Job overview

As a Salesforce Administrator & Architect, you will own and evolve the Salesforce platform, designing scalable solutions that empower sales, marketing, and operations teams to work smarter and achieve greater results. You will act as both a trusted advisor and hands-on expert, driving automation, improving data quality, and delivering the insights that fuel business growth.

What you'll hold responsibility for

CRM Strategy & Architecture:

• Serve as the primary platform owner, designing scalable Salesforce architecture and strategy for two distinct business lines.
• Evaluate business requests, act as a strategic advisor to recommend optimal solutions rather than just executing tickets, and establish system governance standards.
• Proactively identify technical debt, simplify complex processes, and implement Salesforce release updates.

Hands-On Administration & Flow Automation:

• Manage day-to-day platform administration, including security/access (Roles, Profiles, Permission Sets), custom objects, fields, validation rules, and page layouts.
• Build, maintain, and optimize complex Salesforce Flows to automate business processes and minimize manual workload.
• Oversee release management, deployments, sandbox environments, and platform troubleshooting.

Sales & Marketing Alignment:

• Optimize the end-to-end customer lifecycle: lead routing, qualification, campaign attribution, and Sales-to-Marketing handoffs.
• Streamline operational workflows to reduce administrative burden and boost team productivity.

Data Governance & Integrations:

• Maintain high data quality through duplicate management, data cleansing, validation rules, and access controls.
• Monitor platform health and troubleshoot integrations with external systems (e.g., ERP, website, analytics).

Analytics & Business Visibility:

• Design and maintain accurate Salesforce reports and dashboards tracking core KPIs (lead volume, pipeline, win rates, campaign performance, and revenue).
• Standardize data definitions across teams to support leadership decision-making.

User Adoption & Enablement:

• Conduct onboarding and ongoing training sessions for Sales, Marketing, and operational teams.
• Create clear user documentation, monitor user adoption, and continuously refine user experience.

Are you the one we're looking for

• 5+ years of hands-on experience in Salesforce administration, CRM solution design, and platform architecture.
• Proven ability to operate at both a strategic level (architecture, solution design) and a hands-on level(configuration, flow automation).
• Deep experience with Salesforce Sales Cloud, covering the end-to-end lead-to-opportunity lifecycle, pipeline tracking, and campaign management.
• Supporting multiple business units, brands, or complex B2B/industrial/manufacturing environments is strongly preferred.
• Fluent written and spoken English to lead meetings, gather requirements, and collaborate directly with U.S.-based leadership and teams.
• Strong presentation and training skills to educate both technical and non-technical users.
• Ability to maintain sufficient working-hour overlap with U.S. time zones.

Technical and data skills we need

• Advanced proficiency in Salesforce Flow for process automation.
• Strong technical skills: SOQL, Apex programming, data modeling, and API integration experience.
• Experience integrating Salesforce with third-party systems (e.g., ERP, web platforms, analytics tools).
• Solid grasp of data governance, data quality management (imports/exports, duplicate rules), and system security/sharing rules.

How you'd stand out

• Strongly Preferred: Salesforce Certified Administrator.
• Preferred / Plus: Platform App Builder, Business Analyst, Sales Cloud Consultant, or Architecture-level certifications.

Benefits that we provide

• 13th-month salary
• Annual and performance-based salary reviews
• Annual team building and out-of-town company trips
• Work equipment (monitor, laptop, etc.)
• PVI health insurance
• Social insurance
• Skills and knowledge training to meet international standards
• Communicative and specialized English training
• Opportunities for overseas training
• Allowances: Lunch, uniform, mobile phone, fuel, parking, and housing
• Internal events for holidays