Sales Operations Executive (FTU/HCMUT graduates preferred)

About AMS

Established in 2003, AMS Co., Ltd. is a Vietnam-based supplier of industrial equipment. We work with leading international brands, serving customers across manufacturing, precision engineering, automation, and other industrial sectors.

At AMS, employees gain hands-on experience in sales operations, customer support, order management, international purchasing, and import coordination within a practical B2B environment.

Key responsibilities

a) Inbound Customer Support and Consultation

• Receive customer enquiries via telephone, email, Zalo, the company website, or referrals from the sales team.
• Provide initial advice on products, applications, models, technical specifications, and possible replacement options.
• Coordinate with the company's technical team and manufacturers when further clarification of the customer's technical requirements is needed.
• Follow up and respond to customers promptly to improve the likelihood of closing orders.
• Maintain strong relationships with existing customers and identify suitable upselling and cross-selling opportunities.

b) Quotations and Order Confirmation

• Prepare and send quotations accurately and within the committed timeframe.
• Monitor quotation status and proactively follow up with customers to move opportunities towards order confirmation.
• Receive customer purchase orders and verify the accuracy of all commercial information before processing.
• Coordinate internally to ensure timely order processing, delivery, and fulfilment of related customer requirements.

c) Order Management and Sales Operations Support

• Create, update, and manage quotation, order, and customer data using tracking files or the company's internal system.
• Coordinate with purchasing, warehouse, accounting, and other relevant functions to monitor product availability, deliveries, outstanding payments, and documentation.
• Prepare and maintain sales records, including quotations, purchase orders, contracts, delivery records, invoices, and other relevant documents.
• Support the resolution of after-sales issues relating to deliveries, missing documentation, and customer feedback.

d) Customer Care and Sales Development Support

• Maintain and periodically follow up on customers who have received quotations but have not yet placed orders.
• Proactively reconnect with previous inbound customers to identify new requirements and sales opportunities.
• Introduce other suitable product lines or solutions offered by the company.
• Record customer needs, feedback, and relevant market information to help management improve sales activities.
• Proactively identify and approach prospective customers by participating in networking events.

e) Office Administration Support

• Perform general office administrative duties.
• Organise, maintain, and manage the company's general files, records, documents, and paperwork.
• Support other internal administrative tasks as assigned.

Requirements

• Bachelor's degree, preferably in an Engineering discipline such as Mechanical Engineering, Mechatronics, Automation, or Manufacturing Engineering, or in a Business-related field such as Logistics or International Trade.
• Good English reading and writing skills. Chinese language proficiency is an advantage.
• Prior experience in B2B customer service or industrial equipment sales is preferred.
• Experience in technical equipment, automation, mechanical engineering, machine tools, or industrial components is an advantage.
• Strong communication skills with the ability to advise customers clearly, confidently, and professionally.
• Careful, detail-oriented, and capable of managing multiple tasks simultaneously.
• Proficient in Microsoft Excel, Word, and professional email communication.

Benefits

• Attractive and competitive salary and benefits package, including sales commission
• Periodic and performance-based salary reviews.
• Professional and flexible working environment.
• Training and opportunities to develop practical commercial and technical skills.
• Opportunities for long-term career development and advancement.

Working hours and location

Probation period: Two months.

Working hours: Monday to Friday, from 8:00 AM to 5:30 PM

Location: 243/9/10D To Hien Thanh, Hoa Hung Ward, Ho Chi Minh City, Vietnam