Sales & After Sales Manager

Sales & After-Sales Operations Manager

Industry: Automotive / Electric Mobility / Distribution

Location: Ho Chi Minh City

Reporting to: Sales & After-Sales Director

Company Overview

Our client is an international joint venture in the mobility sector, developing innovative transportation solutions in Vietnam. As the business expands, we are seeking an experienced Sales & After-Sales Operations Manager to establish and manage operations across its dealer and service network.

Key Responsibilities

* Manage sales and inventory planning, including demand forecasting, stock allocation, replenishment, and S&OP.

* Oversee end-to-end order-to-cash processes, dealer orders, invoicing, delivery coordination, and stock reconciliation.

* Supervise sales and after-sales administration, including warranty claims, spare parts orders, and service records.

* Manage dealer and workshop onboarding, master data, performance scorecards, and operational KPIs.

* Coordinate dealer commissions, incentive programmes, promotions, and settlements.

* Act as the business owner for ERP, DMS, and CRM, driving system implementation, integration, process automation, and improvements.

* Ensure accurate reporting, operational controls, and effective coordination across Sales, After-Sales, Finance, and Supply Chain.

Requirements

* 6–10 years of experience in Sales Operations, Commercial Operations, or Distribution Management.

* Minimum 3 years working with dealer, distributor, or franchise networks in Vietnam.

* Background in automotive, motorcycles, EV, consumer durables, FMCG, or related industries.

* Strong experience in sales and inventory planning (S&OP), stock allocation, and sell-in/sell-out reporting.

* Experience managing sales administration, after-sales operations, warranty administration, or similar functions.

* Hands-on experience with ERP (Dynamics 365, SAP, Oracle, Odoo), DMS, and CRM systems.

* Experience in business process design, system implementation, and operational improvements.

* Strong analytical skills, advanced Excel, and preferably Power BI or SQL.

* Good communication skills in English and Vietnamese.

Why Join

* Join an international joint venture in Vietnam's growing electric mobility industry.

* Opportunity to build and shape operations from the ground up.

* Work closely with senior management and contribute to the expansion of a nationwide dealer network.

Interested Feel free to reach out for a confidential discussion.

Thang, 0798190294 or [Confidential Information]