Job Description

RESPONSIBILITIES

1. Foreign Trade Contract Management

Manage the full lifecycle of foreign trade contracts, from drafting and negotiation to execution, payment and debt collection.
Review and negotiate key terms including product specifications, pricing, payment terms, Incoterms, quality inspection, insurance, penalties and dispute resolution.
Monitor contract execution, shipment, documentation and payment status; handle amendments and arising issues.

2. Export Documentation, Payment & Receivables

Prepare, review and complete export documentation in line with contractual and payment requirements.
Manage document filing, payment schedules and receivables for each contract.
Reconcile documents and payments, follow up on outstanding receivables and resolve discrepancies or overdue debts.

3. Claims & Dispute Resolution

Handle issues and disputes related to product quality, delivery schedules, payment and other contractual matters.
Coordinate with relevant teams, including Delivery/Logistics and Finance & Accounting, to resolve issues and protect the Company's interests.
Follow up on resolutions and improve processes to prevent recurring issues.

4. Customer Service & Relationship Management

Develop and implement customer service standards and activities.
Handle customer requests, feedback and complaints, and monitor customer satisfaction.
Improve service quality and maintain long-term customer relationships.

5. Delivery Coordination

Plan deliveries based on contract terms, production schedules and transportation arrangements.
Coordinate with Warehouse, Transportation, Logistics and relevant parties to ensure on-time delivery.
Monitor delivery progress and resolve issues or adjust plans when necessary.

6. Admin Team Management

Assign and monitor tasks within the Admin team to ensure work is completed on schedule.
Provide guidance, support and training to team members when required.
Conduct periodic performance reviews and support team development.

REQUIREMENTS

Bachelor's degree in Logistics, International Business, or related fields.
At least 3 years of experience in a similar role, preferably in export/import or international trade.
Proficient in English across all four skills. Chinese is a plus.
Good knowledge of trade regulations, customs, export taxation and relevant regional export standards. Knowledge of the rice/agricultural products industry is an advantage.
Strong problem-solving and decision-making skills; good communication, reporting and data analysis skills.
Proactive, responsible, detail-oriented and accurate; good time management and confidentiality; able to work under pressure.