Job Description

Company Introduction:

Our client is the Southeast Asia's leading Super App, providing services in mobility, food and grocery delivery, digital payments, and financial services

Key Responsibilities:

Support our customers Merchant KYC verification/Case Review by using system and tools to complete end to end process;
Responding to any Merchant KYC verification/Case Review profile which requires verification
Determine if there are any fraud patterns or OFAC merchants profiles and escalate.
Ensure due diligence on consumer profile is complete adhering to SOPs
Ensure that work is completed in accordance with established procedures and standards;
Acquire and update knowledge on procedures related to relevant processes;
Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
Support our customers fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payment technologies;
Liaise with other departments when required;
Work on email channels
Process work as requested by Team Leader/Manager;
Participate in team meetings, activities, promotes team spirit.
Show dedication and ownership of clearing the queues - adhere to Service Levels.
Proven track-record of great customer service
Provides coaching, advice and guidance based on case findings.
Participates in meetings and presentations or other designated special projects as assigned by department management.
Other duties as assigned by Management or reporting Supervisor.