Job Description

About the Role

We are looking for a Revenue Operations Team Leader to support the effectiveness and scalability of our commercial organization.

This role is responsible for bringing together Revenue data, operational processes, business insights and cross-functional coordination to help Sales, Business Development and Marketing teams work more effectively.

The ideal candidate is someone who is comfortable moving between data and people, strategy and execution — able to identify what is happening in the business, understand why it is happening, and turn that understanding into practical actions.

Key Responsibilities:

Commercial Operations & Performance

Own and continuously improve the systems, processes and information that support commercial activities.
Ensure business and customer data is accurate, structured and useful for decision-making.
Monitor commercial performance and provide management with clear visibility into pipeline, conversion, activity and overall performance.
Identify operational gaps, bottlenecks and opportunities for improvement across the commercial process.
Develop regular management reports and translate data into meaningful business insights and actions.
Support planning, forecasting and performance management through reliable analysis.

Business & Commercial Support

Partner with Sales and Business Development teams on key commercial activities, including proposals, tenders, pricing exercises and client documentation.
Coordinate with relevant internal functions to ensure commercial deliverables are accurate, consistent and completed on time.
Maintain and improve standardized commercial materials, templates and supporting resources.
Support the administration and coordination of commercial agreements and related documentation.
Help establish processes that make commercial execution more efficient, consistent and scalable.

Market & Business Intelligence

Conduct ongoing research into relevant industries, markets, competitors and customer segments.
Monitor changes in market conditions, technology, regulations and industry practices that may create opportunities or risks for the business.
Develop practical intelligence on target markets and accounts to support commercial planning and business development.
Consolidate information from internal and external sources and translate it into insights that can support decisions around market positioning, pricing and service development.
Present key findings and implications to senior stakeholders in a clear and business-oriented manner.

Marketing & Growth Operations

Support the operational side of marketing and growth initiatives, including data, systems, tracking and performance measurement.
Work with Marketing and Sales to improve visibility across the customer acquisition and conversion journey.
Establish appropriate measurement and reporting mechanisms for commercial campaigns and initiatives.
Identify opportunities to improve processes, data flow and collaboration between functions.

Team Leadership & Process Development

Lead and develop a small operations team, setting priorities, objectives and performance expectations.
Build clear, documented and repeatable processes across the team's areas of responsibility.
Coach team members and promote analytical thinking, ownership and continuous improvement.
Ensure operational knowledge and key processes are properly documented and transferable.
Work cross-functionally to drive process improvements and maintain effective ways of working.

Requirements:

Must Have:

5+ years of relevant experience in Sales Operations, Revenue Operations, Business Operations, Marketing Operations or a related commercial function.
2+ years of experience leading a small team or taking responsibility for team performance and development.
Strong hands-on experience working with CRM systems and commercial data.
Strong analytical capability with practical experience using Excel/Google Sheets and BI/reporting tools.
Experience supporting B2B commercial activities, such as proposals, tenders/RFPs, pricing or client documentation.
Experience coordinating commercial contracts and documentation with cross-functional stakeholders such as Legal and Finance.
Demonstrated ability to conduct market, industry, competitor or customer research and turn findings into actionable business insights.
Strong organizational and project coordination skills with the ability to manage multiple priorities.
Strong stakeholder management and communication skills.
Fluent English and Vietnamese, both written and spoken.