Retail Store Manager

Job Description

As a Store Manager, you will be responsible for managing the overall operations of the store and achieving sales and profit targets while delivering an excellent customer experience.

Key Responsibilities

Sales & Store Operations

• Manage and follow up on store sales, profit and other key performance indicators (KPIs).
• Develop and implement action plans to achieve sales and business targets.
• Ensure effective staff scheduling and workforce planning based on business needs.
• Monitor store operations and ensure compliance with company standards, policies and procedures.
• Ensure a high level of customer service and customer experience in the store.
• Monitor store maintenance and ensure the store is maintained in a cost-efficient manner.
• Identify and take appropriate actions to prevent stock loss and operational risks.
• Monitor competitor activities and provide relevant market insights to the Area Team.

People Management

• Manage the recruitment, onboarding, training and development of the Store Team.
• Monitor and evaluate team performance and provide regular feedback and coaching.
• Create and follow up on individual development plans for employees.
• Support talent management, succession planning and leadership development within the store.
• Maintain clear and regular communication with the Store Team regarding business performance, company values and store goals.
• Ensure a positive, fair and engaging working environment for all employees.
• Ensure health, safety, security and legal requirements are properly followed.

Requirements

• Previous experience in store management, retail operations or a similar position.
• Strong leadership and people management skills.
• Good understanding of sales, customer service and store operations.
• Strong communication, problem-solving and decision-making skills.
• Ability to analyse sales and operational KPIs and take appropriate actions.
• Proactive, responsible and results-oriented mindset.
• Ability to work effectively in a fast-paced retail environment.
• Good command of English is an advantage.