Retail Operation Lead

Lixibox is a full-stack one-stop omni-channel solution for affordable luxury brands to reach GenZ consumers in Vietnam, one of the fastest growing region in the world. We focuse on optimizing operation by leveraging an in-house agency and the in-house technology solutions to bring the most affective brand launching that would benefit the end consumers.

Responsibilities

1. Financial & profit management:

• Budgeting, growth planning, and profit optimization, P&L Management.
• Monitor and report sales figures, customer metrics on a daily, monthly, and quarterly basis.
• Take full responsibility for the profit and loss (P&L) of the assigned stores.

2. Team development & customer service:

• Train personnel to improve service quality. Develop highly engaged, customer-centric and result-oriented sales team.
• Recruit, train and develop a strong and sustainable talent pools.

3. Retail Operations & Displays:

• Ensure the store always meets high standards of display and sales.
• Execute excellent Store operational standards.
• Ensure Store Managers/ Retail Managers implement and execute daily, weekly, and monthly operational checklists

4. Inventory Management & Market Trends:

• Forecast, allocate products, and track demand to optimize operations and ensure reasonable supply.

5. Trade marketing & promotions:

• Plan promotions monthly/quarterly, allocate products accordingly to optimize efficiency.
• Proactively monitor and survey retail market trends, competitions to provide prompt commercial and sales plan.

6. New store opening:

• Planing for new Location (A-A+),expand, recruit and train staffs.
• Participate in new project development where appropriate like introducing new brands, building new stores or renovate existing stores.

7. Other Responsibilities:

• Coordinate with the Inventory Management and Store Compliance teams to conduct store audits in accordance with company regulations.
• Contribute ideas and initiatives, and work closely with Corporate and Marketing teams.
• Perform other tasks and assignments from the Line Manager based on business needs.

Qualifications

• Education: College degree or higher, preferably in Business Administration, Retail Management, or related fields.
• Personality: Detail-oriented, honest, responsible, eager to learn, and able to work independently.
• Knowledge: Understanding of the retail market, consumer trends, and regulations related to retail operations.
• Experience in the cosmetics market is an advantage.
• Communication Skills: Strong communication skills in both Vietnamese and English.
• Technical Skills: Data analysis skills and proficiency in Microsoft Office (Excel, PowerPoint) and Google Workspace (Sheets, Slides, Docs)

Recruitment Process

CV Application 1. Interview with Line Manager and HR 2. Interview with Head of Department or CEO.

Benefits

• Highly competitive packages with Incentive (Monthly/Quarterly);
• Company Annual Performance Bonus;
• PVI Healthcare Insurance;
• 12 annual leave per year;
• Annual Salary Review;
• Social Insurance (prescribed by state);
• Lunch and snack sponsored by Company;
• Parking - Monthly parking is covered by Company;
• Other benefits: Company Activities, ping pong at office, gift voucher
• Employee Discount Code (Up to 50%).