Software Operation Specialist

1.M t cng vic

-Vn hnh h thng: CRM, Contact Center & Mobile app.

-Chu trch nhim vn hnh v bo co hot ng hng ngy cc d n c phn cng t PMC Director, trong :

+ Monitor h thng hng ngy (tr ngy khch hng ngh).

+ Qun l danh sch u s hotline: t s, thanh l

+ Tip nhn mi thng tin lin quan n vn hnh v lm vic vi cc bn a ra hng gii quyt sm nht theo SLA.

+ Bo co tnh hnh vn hnh hng ngy ln BOD.

+ Hon thin quy trnh vn hnh v thc thi.

2.Yu cu

-C kinh nghim lin quan n cc h thng CRM, qun l u s, Contact Center ti thiu 1 nm.

-C tinh thn trch nhim cao v kinh nghim vn hnh h thng theo quy trnh.

-C kinh nghim vit ti liu v tham gia vo cc d n.

-K nng lp bo co tng hp, lp k hoch cng vic hng ngy, s dng cc cng c Google Studio, Power BI.

-Tt nghip chuyn ngnh cng ngh thng tin.

-Thi gian lm vic t th 2 n th 7 (8h30 AM - 18:00 PM, ngh tra t 12h AM - 1h30 PM). C th thm thi gian tu vo nhu cu khch hng, tuy nhin s pht trin i ng theo volume ca khch hng.

-Ngoi ng ting Anh giao tip v nghe, ni, c, vit c bn.

-C kh nng lp trnh & kinh nghim QC l mt li th.

3.Quyn li ng vin

-Mc lng c bn: Tho thun.

-Lm vic trong mi trng giao tip doanh nghip ln.

-Phc li x hi: Bo him x hi / y t/ tht nghip theo lut nh.

-c hng cc chnh sch phc li theo quy nh ca cng ty.

-Lng thng 13.

4.Thng tin lin h

Email: [Confidential Information]