*** About the Role
As a Customer Service and Receptionist at Cobi Towers and Cobi Work, you will be the &aposface&apos of our organization, responsible for providing an unsurpassed level of customer service and face-to-face engagement in the hospitality industry. Your proactive, professional, and customer service-led persona will be crucial in facilitating an exceptional member and community experience.
**Main Responsibilities
- Keep Information desks in a clean and tidy condition.
- Always keep uniform in good condition, grooming, posture and wear make up to reflect the professional image of the building.
- Always welcome visitors by greeting them, in person or on the telephone in a friendly attitude.
- Record and monitor visitors access into and out of the Towers on visitor logbook as required.
- Receive tenant service requests/ complaints, record them on the logbook and forward it immediately to the in-charge person/ department
- Maintain continuation and completion of works by documenting, communicating and following up actions.
- Maintain high awareness on security related matters and ensure all activities comply with Cobi Towers policy, regulations, and procedures.
- Receive mail for the Management Office from the Postman/ Security Guard.
- Handover mail to the Postman for delivery and record in the MAIL OUT Logbook.
- Proactively anticipate and respond to Cobis members and guests needs or queries
- Constantly identify opportunities to connect with our members and otherwise, to further add value to their experience
- Manage both office units and telephone systems set up and requests for all members
- Giving support to Events and Community activities arrangement for members
- Manage all secretarial, administration, postage, courier or other arrangements for all members as requested. Ensure that all requests are met to the best of your professional knowledge
- Conduct seamless check in & check out process for all members
- Handle all telephone calls in a professional and efficient way, maintaining that professional, customer service-led personal
- Collaborating with IT team to resolve all basic IT issues as occur in the centers;
- Develop and maintain third party vendor relationships, to further add value to the center operations and our members experience
- Continually look to create opportunities to up-sell and cross-sell to our members to help drive revenue
- Provide valuable holistic support to all local Operations to maximize profitability, efficiency and productivity
- Execute other tasks as assigned by Property Manager/ GM.
**Qualifications
- Diploma degree or above, with relevant professional designations (e.g., Operation/Property Executive, Leasing Executive, FO staff, Engagement Associate) and at least 1 year of experience.
- Excellent verbal and written communication skills in English (Mandarin is also acceptable).
- Strong teamwork spirit, work ethics, and the ability to thrive in a fast-paced, dynamic environment.
- Willingness to learn new functions, procedures, and recognize opportunities for improvement.
We offer a competitive salary and an attractive benefits package for this position. If you are passionate about providing exceptional customer service and contributing to the success of our organization, we encourage you to apply.
